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For Companies At a Glance
- Tasks: Lead the concierge team, ensuring exceptional service and smooth building operations.
- Company: Join a dynamic company managing luxury residential buildings in Manchester.
- Benefits: Enjoy competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Be part of a luxury living experience while building strong relationships with residents.
- Qualifications: Passion for customer service, effective communication, and strong time management skills required.
- Other info: Shifts are between 07:00 - 22:00, with weekends on a 1:4 rotation.
The predicted salary is between 29500 - 41300 £ per year.
Are you passionate about providing exceptional service and looking to advance your career? We are seeking a Head Concierge, working within some of the most luxurious residential buildings in Manchester. With an expanding portfolio and multiple new buildings opening each year, this is a prime opportunity for those interested in progressing their career.
Your Role
As a Head Concierge, you will play a crucial role in ensuring the smooth operation of a building while delivering an outstanding experience for residents. You'll be responsible for maintaining high building standards, conducting regular security checks, ensuring compliance with health and safety regulations, and helping maintain the cleanliness of communal areas. You will work closely with the building management team to ensure everything runs seamlessly, preparing the property for visitors and showcasing the site at its best. Building strong relationships with residents and offering personalised service.
Key Responsibilities
- Deliver exceptional customer service to residents and guests
- Manage customer queries and escalate issues when necessary
- Ensure health and safety compliance throughout the building
- Maintain cleanliness standards within communal areas
- Oversee front desk operations and perform general admin tasks
- Promote building events
- Prepare for resident move-ins, including creating tenancy agreements
- Assist with rent payments, debt management, and staff scheduling
- Report and address any maintenance issues within the building
- Liaise with contractors for maintenance visits
The ideal candidate will:
- Have a passion for delivering outstanding customer service
- Communicate effectively with team members, residents, and senior team
- Exhibit strong time management and prioritisation skills
- Be self-motivated and capable of working independently
- Present themselves professionally at all times
Shifts between 07:00 - 22:00. Roughly 1:4 Weekends. Basic Salary - £29,500.
If you're ready to contribute to a high-standard, luxury living environment and want to grow with a dynamic and expanding company, we want to hear from you!
Head Concierge employer: The People Pod
Contact Detail:
The People Pod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential market in Manchester. Understanding the specific needs and expectations of residents in high-end buildings will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality and property management sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Head Concierge position.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and how they relate to the responsibilities of a Head Concierge. Be ready to share specific examples that demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Research StudySmarter and our values, as well as the specific buildings you may be working in. Showing that you understand our mission and how you can contribute will make a positive impression during the interview process.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Emphasise any previous roles where you delivered exceptional service or managed a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding customer service. Mention specific examples of how you've gone above and beyond in previous roles, particularly in high-pressure environments.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Head Concierge role, such as time management, communication, and problem-solving. Use bullet points to make these stand out.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in luxury residential buildings. Explain why you want to join this particular company and how you can contribute to their high standards.
How to prepare for a job interview at The People Pod
✨Showcase Your Customer Service Skills
As a Head Concierge, exceptional customer service is key. Prepare examples of how you've gone above and beyond for residents or guests in previous roles. This will demonstrate your passion and capability in delivering outstanding service.
✨Know the Building and Its Standards
Familiarise yourself with the specific building standards and health and safety regulations relevant to the role. Being knowledgeable about these aspects will show your commitment to maintaining high standards and ensuring resident safety.
✨Demonstrate Strong Communication Abilities
Effective communication is crucial in this role. Be ready to discuss how you’ve successfully managed queries and escalated issues in the past. Highlight your ability to build relationships with residents and work collaboratively with team members.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you had to manage conflicts or unexpected challenges, and explain how you resolved them effectively.
