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For Companies At a Glance
- Tasks: Create personalised shopping experiences and provide exceptional customer service.
- Company: UGG, part of Deckers Brands, is passionate about transforming lives through unique customer interactions.
- Benefits: Enjoy generous discounts, volunteering opportunities, and extensive personal development support.
- Why this job: Join a vibrant team, enhance your communication skills, and make a real impact on customer loyalty.
- Qualifications: Previous retail experience is a plus; a motivated team player with a problem-solving mindset is ideal.
- Other info: Part-time contracts available, with flexible hours to fit your schedule.
The predicted salary is between 15600 - 24000 £ per year.
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modelling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
We are looking for Part-Time Sales Associates to join us on contracts ranging from XXX hours per week.
Core Competencies- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- A motivated team player and self-starter
- You have a problem-solving mindset and approach challenges with agility
- Previous Retail experience is a plus
- Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% in-store discount.
Sales Associate employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with UGG's brand values and mission. Understanding their commitment to customer experience will help you align your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about retail experiences. This will help you articulate how you would create personalised shopping experiences for customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in previous roles. This will highlight your agility and professionalism, which are key traits for a Sales Associate.
✨Tip Number 4
Research common customer service scenarios in retail and think about how you would respond. Being prepared with thoughtful responses will demonstrate your readiness to provide exceptional service from the get-go.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Associate at UGG. Familiarise yourself with their customer service expectations and how they promote brand loyalty.
Tailor Your CV: Highlight any previous retail experience or customer service roles in your CV. Emphasise skills that align with UGG's core competencies, such as effective communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the UGG brand and your understanding of their mission. Mention specific examples of how you've provided exceptional customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Deckers Brands
✨Know the Brand Inside Out
Before your interview, make sure you understand UGG's mission and values. Familiarise yourself with their products and the unique shopping experiences they aim to provide. This knowledge will help you demonstrate your passion for the brand during the interview.
✨Showcase Your Customer Service Skills
As a Sales Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to communicate effectively and handle challenging situations with professionalism.
✨Dress the Part
UGG has a specific dress code that reflects its brand image. Dress smartly and in line with the brand's aesthetic for your interview. This shows that you understand the importance of representing the brand well and are serious about the position.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This not only shows your interest but also helps you determine if the company is the right fit for you.
