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- Tasks: Sell lottery tickets on matchdays and provide excellent customer service.
- Company: Join the iconic Manchester United team, known for excellence and passion.
- Benefits: Enjoy a vibrant work environment at Old Trafford with opportunities for growth.
- Why this job: Be part of a legendary club while making a positive impact in the community.
- Qualifications: Customer service experience and basic maths skills are essential.
- Other info: A basic DBS check is required; we value diversity and inclusion.
Location: In or Near Old Trafford Stadium
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
The Purpose:
- To promote and sell Manchester United Foundation lottery raffle tickets in areas designated by the management on matchday.
- To maximise the potential of Manchester United Foundation (Trading) Limited (MUFT) lottery sales.
- Sell matchday lottery tickets to adult customers (over 16) and only in the allocated sales area.
- Prepare sales figures for the management and accurately bank ready the event sales money and credit card payments.
- To always provide a high level of customer service.
- Maintain compliance with the Gambling Act 2005.
- To deliver the raffle ticket stubs to the office in good time as to enter the raffle draw.
- To make customers fully aware of the draw procedure and where necessary our uses of gathered information.
- Advise draw results on Manchester United Foundation website.
- To ensure an effective after sales process is carried out.
- To work as part of a team and meet targets set by the management.
Successful applicants will require a basic DBS check.
The Person:
- Previous experience in a customer focused environment.
- Cash handling.
- Calm and collected under pressure.
- Warm and friendly manner.
- Ability to work individually or as part of a team.
- Basic maths.
Our Commitment To You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Thursday 17th July 2025.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Casual Matchday Lottery Seller employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Matchday Lottery Seller
✨Tip Number 1
Familiarise yourself with Manchester United's values and mission. Understanding the club's commitment to excellence and community will help you connect with the team during your interactions, showing that you're not just a fan but also aligned with their goals.
✨Tip Number 2
Practice your customer service skills in a high-pressure environment. Since you'll be selling lottery tickets on matchdays, being calm and friendly while handling cash and engaging with fans is crucial. Consider volunteering or taking part-time roles in similar settings to build this experience.
✨Tip Number 3
Network with current or former employees of Manchester United. They can provide insights into the work culture and expectations for the role, which can give you an edge in understanding what the management is looking for in a candidate.
✨Tip Number 4
Be prepared to demonstrate your basic maths skills during the interview. Since cash handling is a key part of the job, practice quick calculations and ensure you can confidently manage transactions without hesitation.
We think you need these skills to ace Casual Matchday Lottery Seller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Casual Matchday Lottery Seller position. Tailor your application to highlight relevant experience in customer service and cash handling.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer-focused roles. Emphasise any experience with cash handling and working under pressure, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for Manchester United and your enthusiasm for the role. Mention how your skills align with the job requirements and your commitment to providing excellent customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Manchester United
✨Show Your Passion for Football
Make sure to express your enthusiasm for Manchester United and football in general. This role is all about connecting with fans, so demonstrating your passion can set you apart from other candidates.
✨Highlight Customer Service Experience
Since the role requires a high level of customer service, be prepared to discuss your previous experiences in customer-focused environments. Share specific examples of how you've handled customer interactions positively.
✨Demonstrate Cash Handling Skills
As cash handling is a key part of this job, be ready to talk about your experience managing cash transactions. Mention any relevant skills or training that showcase your ability to handle money accurately and responsibly.
✨Prepare for Teamwork Questions
This position involves working as part of a team, so think of examples where you've successfully collaborated with others. Be ready to discuss how you contribute to team goals and support your colleagues.
