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For Companies At a Glance
- Tasks: Be the first point of contact for guests, delivering exceptional service and managing communications.
- Company: Join LGH Hotels Management, a leading hospitality group with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and growth opportunities.
- Why this job: Thrive in a dynamic environment where your contributions matter and career growth is encouraged.
- Qualifications: Previous customer-facing experience, strong communication skills, and flexibility are essential.
- Other info: Work in a beautiful hotel setting with access to fitness facilities and serene grounds.
The predicted salary is between 20000 - 30000 £ per year.
If you are fully available, flexible and want to work 24h per week in Front Office Team - maybe we are looking for you!
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do:
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
- Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna. The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Team Member employer: Holiday Inn Bristol - Filton
Contact Detail:
Holiday Inn Bristol - Filton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Holiday Inn Bristol - Filton and its services. Understanding the hotel's offerings and unique features will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and maintain a friendly demeanour is crucial for a Front Office Team Member.
✨Tip Number 3
Showcase your flexibility and availability during the interview process. Highlighting your willingness to work weekends and holidays can set you apart from other candidates, as this is essential for the role.
✨Tip Number 4
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, handled inquiries, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as communication and multitasking.
Highlight Flexibility: Since the role requires flexible availability, make sure to mention your willingness to work weekends and holidays. This shows your commitment and readiness to meet the hotel's needs.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the hotel's emphasis on collaboration.
How to prepare for a job interview at Holiday Inn Bristol - Filton
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Flexibility and Adaptability
Highlight your flexibility in working hours and your ability to adapt to a fast-paced environment. Share instances where you successfully managed multiple tasks or adjusted to sudden changes during busy periods.
✨Familiarise Yourself with the Hotel's Offerings
Before the interview, take some time to learn about the Holiday Inn Bristol - Filton and its amenities. Being knowledgeable about the hotel will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready for the interviewer can demonstrate your enthusiasm for the role. Ask about team dynamics, opportunities for growth, or how they measure success in the Front Office Team.
