Ward Clerk / Receptionist

The Ward Clerk is an integral part of the ward team here on OAU. We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills. They are required to provide a comprehensive service to patients and perform clerical duties to a high standard.

A key part of the role will be to work alongside our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):

• Communicating regularly with patients' relatives and loved ones to provide updates as a point of liaison
• Facilitating the attendance of patients onto the ward
• Updating the Hive system
• Answering and responding to phone calls in a professional and timely manner
• Ordering relevant paperwork and stationery

To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice. We are looking for candidates who have excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.

The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team are essential.

You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible. We are looking for candidates who will bring a positive approach to our working environment. Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Claire Pugh Job title: Ward Manager Email address: claire.pugh@mft.nhs.uk Telephone number: 01612916690. Please contact Claire to discuss the role further. Informal enquiries are encouraged.