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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist in maintaining store standards.
- Company: Join Poundland, a retail leader with over 900 stores and a commitment to value and community.
- Benefits: Enjoy a 10% discount, family-friendly perks, increasing holiday allowance, and life assurance cover.
- Why this job: Be part of a fun, friendly team while gaining valuable experience through a Retailer Level 2 Apprenticeship.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Flexible hours and the chance to take your birthday off as an extra holiday.
Are you passionate about providing excellent customer service in a fast-paced environment? Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service to our customers with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience.
This role comes with the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).
What Your Day Will Look Like
- Ensure excellent customer service is provided in every interaction with a customer ensuring you are friendly, welcoming and helpful
- Respond efficiently to till queues to ensure customer satisfaction at all times
- Process till transactions securely, quickly and accurately
- Work as part of the store team to create and maintain a fun and friendly environment
- Live the company values focusing on taking individual responsibility working towards team delivery
- Deliver accurate cash handling and till operational procedures
- Deliver store changes/promotions in a timely and precise way
You will need to be flexible in the hours you can work. We may require you to work shifts.
We can offer you a range of benefits such as:
- Discount Card – 10% discount on most purchases in-store, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- Life Assurance Cover
- Health & Wellbeing – employee assistance programme to support you
- Holiday Allowance – increasing by one day per year (up to 33 days)
- Birthdays are important, so each year, you can take the day off as an extra day’s holiday
About Us
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.
It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros. By living our behaviours every day, we’ve created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
Sales Assistant employer: Poundland
Contact Detail:
Poundland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the company values and behaviours. Understanding how Poundland prioritises customer service, colleague care, and financial responsibility will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you provided excellent service or resolved customer issues effectively. This will help you stand out as a candidate who can thrive in a fast-paced retail environment.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shift work, showing that you are adaptable and willing to take on various shifts will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your enthusiasm for the role and the company. Expressing genuine interest in being part of the Poundland team and contributing to their mission will leave a positive impression on the hiring managers.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Create a CV that showcases your customer service experience, teamwork skills, and any relevant retail experience. Use clear headings and bullet points to make it easy to read, and ensure it reflects your personality and enthusiasm for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to work in a fast-paced environment. Mention specific examples of how you've provided excellent service in the past and how you embody the company's values.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Poundland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
Since working as part of a team is crucial for this role, be prepared to discuss how you collaborate with others. Highlight any previous experiences where teamwork led to success, showing that you can contribute to a fun and friendly environment.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as long queues or difficult customers. Practise your responses to these scenarios, focusing on maintaining a positive attitude and ensuring customer satisfaction.
✨Understand the Company Values
Familiarise yourself with Poundland's core behaviours: Love our customers, Care for our colleagues, and Protect the Pounds & Euros. Be ready to discuss how you embody these values in your work ethic and interactions with customers and colleagues.
