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- Tasks: Assist students and visitors with cheerful customer service and manage various administrative tasks.
- Company: Join Kaplan Living, a top provider of student accommodation in the UK, part of a global education leader.
- Benefits: Enjoy a competitive salary, hybrid working options, 28 days leave, and discounts on Kaplan courses.
- Why this job: Build your career in a supportive environment focused on customer care and teamwork.
- Qualifications: Experience in customer service or hospitality, strong communication skills, and good IT proficiency required.
- Other info: Flexible working hours and a comprehensive benefits package await you!
The predicted salary is between 19656 - 29184 £ per year.
Reference Number: JR248294
Location: Brighton
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £24,570 per annum
We are looking for a Customer Service Advisor to join our team. As a Customer Service Advisor, you will be primarily responsible for building management, financial, marketing promotion, service provision, compliance, and any other duties as required by the Management team.
This is an excellent opportunity for Customer Service Assistants or Customer Service Support, who are looking to expand their skills and build their career with an industry leader.
What You’ll Bring To The Role:
- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the 'more than just a room' philosophy of Kaplan Living
- Have a passion for customer care and a sensitivity to students' needs
- Have experience in a customer-facing environment
- Have experience of working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
Essential Skills/Experience:
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in teamwork
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines
What We Do:
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of purpose-built student accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What We Offer:
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How To Apply:
Please apply with CV and cover letter no later than 11pm on Thursday 10th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Customer Service Advisor - Full Time employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Full Time
✨Tip Number 1
Familiarise yourself with Kaplan Living's philosophy of 'more than just a room'. Understanding this concept will help you align your responses during the interview, showcasing your passion for customer care and how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your previous customer service roles that demonstrate your ability to engage effectively with customers. Highlight situations where you went above and beyond to meet their needs, as this will resonate well with the hiring team.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Word and Excel. Being comfortable with these tools will not only help you in the role but also show your adaptability and willingness to learn new systems during the interview.
✨Tip Number 4
Demonstrate your teamwork abilities by preparing to discuss how you've successfully collaborated with others in past roles. This is crucial for a Customer Service Advisor position, as you'll be working closely with colleagues to provide excellent service.
We think you need these skills to ace Customer Service Advisor - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or student service provision. Use specific examples that demonstrate your ability to engage with customers and work effectively in a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and how your skills align with the role. Mention your adaptability with IT systems and your commitment to maintaining confidentiality, as these are key aspects of the job.
Showcase Communication Skills: Since excellent oral and written communication skills are essential, ensure your application is free from errors and clearly conveys your message. Consider including examples of how you've successfully engaged with customers in previous roles.
Highlight Flexibility and Initiative: Emphasise your ability to work on your own initiative and your flexibility in working hours. This will show that you are adaptable and ready to meet the demands of the role, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Kaplan
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Highlight Relevant Experience
Discuss your experience in customer-facing roles, especially in hospitality or student services. Be prepared to explain how these experiences have equipped you with the skills needed to excel as a Customer Service Advisor.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions that showcase your ability to engage effectively with both customers and colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer care approach. Think of situations where you had to handle difficult customers or resolve conflicts, and be ready to discuss how you managed those challenges.
