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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary of £13.00 plus bonuses and opportunities for career growth.
- Why this job: Be part of an exciting expansion in the UK while making a real impact on customer experiences.
- Qualifications: Previous restaurant management experience is preferred; strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 27360 - 36480 £ per year.
Join to apply for the Restaurant Shift / Floor Manager role at Tim Hortons UK & Ireland Ltd.
Salary: £13.00 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us! Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for an outgoing Restaurant Shift / Floor Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
To apply for the position of Restaurant Shift / Floor Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch.
Key ResponsibilitiesAs a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager, with responsibilities for:
- Customer Service
- Lead by example treating customers as top priority.
- Be customer focused in all areas of the restaurant operations.
- Accurate staff scheduling that meets customer demand.
- Support the whole team to maintain operational efficiency.
- Conduct regular store walks, in the eyes of the customer.
- Encourage staff to share suggestions and concerns.
- Provide feedback to all members of the team on performance, set goals and objectives & provide support and guidance.
- Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination.
- Performance management when necessary, working with the HR Department.
- An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly.
- Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns.
- Coach employees to upsell and suggestive sell to customers.
- Constantly evaluate where the restaurant could improve.
- Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards.
- Set the example for your team by keeping a cool head under pressure.
- Weekly stock orders and ensure that all incoming orders are checked for quality.
- Maintenance schedule for all equipment for preventative maintenance and calibration purposes.
- Optimal inventory.
- Opening and closing procedures.
- Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality.
- Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager.
- Be available at the times to work a variety of shifts as part of the management team.
- Previous experience of running restaurants.
- A flexible and disciplined approach to work.
- Experience of working in a food environment would be advantageous but not essential.
- Able to work as part of a team and on their own.
- Have a reasonable standard of numeracy and literacy.
- To maintain a high level of food hygiene and food safety.
- Experienced in handling customer complaints.
- To maintain positive Health and Safety procedures and instructions are followed.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Restaurants
Restaurant Shift / Floor Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you demonstrate your alignment with their goals during any interviews.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and what it takes to succeed as a Floor Manager, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to handle customer complaints effectively. This will highlight your suitability for the role and your readiness to manage a team.
✨Tip Number 4
Be ready to demonstrate your knowledge of operational efficiency and sales strategies. Think about how you can contribute to driving sales and improving customer experiences at Tim Hortons, as this is a key aspect of the Floor Manager role.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or customer service sector. Emphasise any leadership roles or responsibilities you've had, as this position requires strong management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your skills and how they align with Tim Hortons' values.
Highlight Key Skills: In your application, focus on key skills such as communication, teamwork, and problem-solving. These are essential for a Restaurant Shift/Floor Manager role, so make sure to provide examples of how you've successfully used these skills in previous positions.
Show Enthusiasm for the Brand: Express your enthusiasm for Tim Hortons and its mission. Mention why you want to work there specifically and how you can contribute to their growth and customer satisfaction goals.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Customer Focus
Tim Hortons places a strong emphasis on customer service. Be prepared to discuss how you've prioritised customer satisfaction in your previous roles and share specific examples of how you handled customer complaints or improved service.
✨Demonstrate Leadership Skills
As a potential Floor Manager, showcasing your leadership abilities is crucial. Talk about your experience in managing teams, providing feedback, and creating a positive work environment. Highlight any instances where you successfully motivated your team to achieve goals.
✨Understand the Business
Familiarise yourself with Tim Hortons' menu, popular products, and peak trading times. Showing that you understand the business operations will demonstrate your commitment and readiness for the role. You might even want to mention ideas for improving sales or customer experience.
✨Be Flexible and Adaptable
The role requires flexibility in working hours. Be ready to discuss your availability and willingness to work various shifts. Share examples of how you've adapted to changing circumstances in past jobs, especially in fast-paced environments.
