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- Tasks: Be the face of fun, ensuring VIP guests have an unforgettable experience at Thorpe Park.
- Company: Join Merlin Entertainments, a global leader in attractions and entertainment.
- Benefits: Enjoy 20 free tickets, discounts, free bus transport, and ongoing training opportunities.
- Why this job: Perfect for those who love creating memorable experiences and working in a vibrant environment.
- Qualifications: No experience needed, just bring your enthusiasm and a passion for customer service!
- Other info: Flexible hours available, including weekends and holidays, until November 2025.
The predicted salary is between 24000 - 36000 £ per year.
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
Role
As a VIP host you will be reporting in to the VIP Lead as well as the Commercial Sales Manager. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high service standards, by upholding a strong level of knowledge of the park and the attractions within. Your role as a VIP host will be:
- To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values.
- You will play a pivotal role in delivering a safe and fun experience for our VIP Guests.
- To assist with the department's mission to achieve a positive customer feedback through internal and external captures.
- To deliver both VIP entry and experience packages to support all targets set by the business.
- To support the wider Resort through our multi-skilling programme.
- Support product development and contribute new ideas to continually drive the department.
Qualifications & Experience
- No previous experience required, just enthusiasm and eagerness to learn!
- Show us you're guest obsessed by being positive and helpful.
- Go together to show our guests that you care!
- Due to the nature of this role, applicants will need to be 18+.
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants.
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees.
- Fortnightly pay.
- Free staff parking.
- Ongoing training & development to have a longer-term career in Merlin.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
VIP & Events Host employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP & Events Host
✨Tip Number 1
Familiarise yourself with Thorpe Park and its attractions. Knowing the ins and outs of the park will not only help you answer guest queries but also show your enthusiasm for the role during any interviews or discussions.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Whether it's through volunteering or part-time jobs, showcasing your ability to create memorable experiences for guests will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Thorpe Park. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the VIP & Events Host position.
✨Tip Number 4
Showcase your enthusiasm and eagerness to learn during any interactions with the recruitment team. A positive attitude can go a long way in making a great impression and demonstrating that you're a perfect fit for the role.
We think you need these skills to ace VIP & Events Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what being a VIP & Events Host entails. Highlight your enthusiasm for customer service and your eagerness to learn, as these are key attributes they are looking for.
Tailor Your CV: Make sure your CV reflects your customer service skills and any relevant experiences, even if they are not directly related. Emphasise your positive attitude and ability to work in a team, as these qualities are essential for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you have gone above and beyond for customers in the past, even in informal settings.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a front-line position.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Enthusiasm
As a VIP & Events Host, your enthusiasm is key. Make sure to express your eagerness to learn and your passion for providing excellent customer service during the interview. This will demonstrate that you are a great fit for the role.
✨Know the Park Inside Out
Familiarise yourself with Thorpe Park and its attractions before the interview. Being knowledgeable about the park will not only impress the interviewers but also show that you are committed to delivering memorable experiences for guests.
✨Emphasise Teamwork
Highlight your ability to work well in a team. The role involves collaborating with various departments, so sharing examples of how you've successfully worked with others in the past can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service abilities. Prepare scenarios where you had to handle difficult situations or provide exceptional service, as this will showcase your capability to deliver a seamless guest journey.
