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- Tasks: Welcome guests, assist with luggage, and provide information about hotel facilities.
- Company: Join Great Fosters, a prestigious hotel known for exceptional guest experiences.
- Benefits: Flexible shifts, a vibrant work environment, and opportunities to meet diverse guests.
- Why this job: Be the face of hospitality, creating memorable experiences for guests every day.
- Qualifications: Must have a friendly disposition, excellent communication skills, and a polished appearance.
- Other info: Shifts include weekends; own transport is required for late hours.
A smart and friendly individual is sought to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees, making you an important part of their memory of Great Fosters. Join our Front of House team supporting our full-time team of receptionists and concierge during peak periods.
As a Concierge, you will welcome all arriving and departing guests at the main Hotel entrance. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile and a warm and welcoming personality. You are key to our guests' experience throughout their stay.
From the time a guest enters the hotel to the time they leave, you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests are satisfied.
Your main duties include:
- Covering a variety of shifts between the hours of 7am and 11pm, including weekends
- Welcoming guests on arrival to the hotel
- Introducing arriving guests to the hotel receptionist using their name
- Assisting arriving and departing guests with their luggage
- Showing arriving guests around the hotel before showing them to their rooms
- Showing guests to Hotel Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences and weddings
- Giving out information on the hotel facilities helping guests to get the most out of their stay
- Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
- Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged
- Assisting Hotel Receptionist with reception duties
Requirements:
- Excellent standard of personal appearance
- A presence as a host on the main entrance
- Excellent verbal communication, confident yet relaxed and friendly
- Bright, warm, and friendly disposition
- Genuine desire to serve our guests whether here for business, pleasure or a special occasion
- Ability to work shifts and weekend days outlined
- Own transport to allow for shift work outside of public transport hours
Casual Hotel Porter employer: Great Fosters Hotel
Contact Detail:
Great Fosters Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Hotel Porter
✨Tip Number 1
Make sure to showcase your interpersonal skills during any interactions you have with the team or during networking events. Being friendly and approachable is key in hospitality, so let your personality shine!
✨Tip Number 2
Familiarise yourself with the hotel’s facilities and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in providing excellent guest experiences.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Focus on being clear, warm, and welcoming, as these traits are essential for a role that involves direct guest interaction.
✨Tip Number 4
Dress to impress! Since personal appearance is crucial for this role, ensure you present yourself well during any face-to-face interactions. A polished look can make a great first impression.
We think you need these skills to ace Casual Hotel Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with guests, showcasing your ability to create a welcoming atmosphere.
Craft a Friendly Cover Letter: Write a cover letter that reflects your warm and friendly personality. Mention your genuine desire to serve guests and how you can contribute to their positive experience at the hotel.
Highlight Communication Skills: In your application, stress your excellent verbal communication skills. Provide examples of how you've effectively communicated with guests or team members in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the position in both your CV and cover letter. Let them know why you want to be a part of their team and how you can enhance the guest experience at Great Fosters.
How to prepare for a job interview at Great Fosters Hotel
✨Show Off Your Smile
As a Casual Hotel Porter, your smile is your best asset. Make sure to greet the interviewer with a warm and genuine smile, as this reflects the friendly disposition they are looking for in a candidate.
✨Demonstrate Excellent Communication Skills
Practice clear and confident communication. Be prepared to discuss how you would handle various guest interactions, showcasing your ability to remain relaxed and friendly under pressure.
✨Dress to Impress
Since personal appearance is crucial for this role, ensure you dress smartly for the interview. This not only shows respect for the opportunity but also aligns with the hotel's standards of presentation.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s facilities and services before the interview. Being able to discuss these confidently will demonstrate your genuine desire to help guests make the most of their stay.
