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- Tasks: Keep our hotels sparkling clean and welcoming for guests during the night shift.
- Company: Join Merlin Entertainments, the UK's top attraction dedicated to spreading happiness!
- Benefits: Enjoy a fun work environment, 25 days holiday, and discounts at attractions worldwide.
- Why this job: Be part of a team that creates memorable experiences for guests while working in a vibrant setting.
- Qualifications: Must be over 18 and able to commute to the resort independently.
- Other info: Shifts start at 22:30 and end at 07:00; perfect for night owls!
We are currently recruiting for a Hotel Night Cleaner to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!
First impressions count for a lot, and you'll be one of the first people our guests meet at Alton Towers Resort, dealing with late arrivals and customer queries in an efficient and professional manner, ensuring we meet and exceed all our guests' expectations with the highest level of service.
In this role, you could work in any of our amazing accommodations: Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Enchanted Village, which also includes the Treehouses and Pods. We are responsible for ensuring the hotels are clean and tidy, ready for the next morning. There is also deep cleaning and high-level dusting tasks in guest-facing and back of house areas.
We are also responsible for the safety of our guests in the event of fire evacuation during the night. Applicants must be over 18 and be able to get to the resort by their own means as there is no bus service to the resort at nighttime that will cover the shift pattern of a 22:30 start - 07:00 finish.
Benefits:
- Pension
- Life Assurance
- Discretionary company bonus
- 25 days' holiday
- Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide
- 25% discount in our retail shops and restaurants
- 40% discount on LEGO
Pay Range: Compensation between GBP £12.35/Hr. - GBP £13.00/Hr.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Entertainment Providers
Hotel Night Cleaner employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Cleaner
✨Tip Number 1
Familiarise yourself with the Alton Towers Resort and its various accommodations. Knowing the layout and services offered can help you answer guest queries more effectively during the interview.
✨Tip Number 2
Highlight any previous experience in cleaning or hospitality roles. Even if it's informal, showcasing your ability to maintain cleanliness and provide excellent service will make you stand out.
✨Tip Number 3
Prepare to discuss how you would handle late-night guest interactions. Being able to demonstrate your problem-solving skills and customer service approach will be crucial for this role.
✨Tip Number 4
Make sure you have a reliable means of transport to the resort, as the shift starts late at night. Being able to assure the recruiter that you can manage your commute will strengthen your application.
We think you need these skills to ace Hotel Night Cleaner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Hotel Night Cleaner. Highlight your ability to maintain cleanliness and provide excellent customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in cleaning or hospitality roles. Emphasise any previous work that involved customer interaction or late-night shifts.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Merlin Entertainments and how you can contribute to creating a welcoming environment for guests.
Highlight Availability: Since the role requires working from 22:30 to 07:00, clearly state your availability for these hours in your application. This shows you are prepared for the shift pattern and can meet the job's requirements.
How to prepare for a job interview at Merlin Entertainments
✨Understand the Role
Make sure you fully understand what the Hotel Night Cleaner position entails. Familiarise yourself with the responsibilities, such as maintaining cleanliness and handling guest queries. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Attention to Detail
As a cleaner, attention to detail is crucial. Be prepared to discuss your previous experience in cleaning or similar roles, highlighting how you ensure high standards of cleanliness and organisation. Mention specific techniques or tools you use to achieve this.
✨Demonstrate Customer Service Skills
Since you'll be one of the first points of contact for guests, it's important to showcase your customer service skills. Prepare examples of how you've handled customer queries or complaints in the past, emphasising your ability to remain professional and efficient under pressure.
✨Plan Your Journey
Given the shift timings, ensure you have a reliable plan for getting to the resort. Discuss your transportation arrangements during the interview to demonstrate your commitment and reliability. This shows that you're proactive and serious about the job.
