Underwriter

Are you looking for an exciting opportunity in the insurance industry? Our Fleet and Specialist Product team are currently going through a great period of growth which has opened a lot of opportunities for our colleagues! We are currently recruiting for an underwriter to join our team! As an underwriter, your main mission will be to provide exceptional support to our clients and agents, ensuring the conversion of new business. This will also include servicing existing accounts and meeting retention targets.

Communication is key in this role as you will be dealing with enquiries via email, telephone, virtually and on occasions face-to-face. You will also be expected to carry out any additional tasks instructed by your Head of department.

Location: Formby, Liverpool

Working Hours: 37.5 hours per week, Monday to Friday 9:00am until 5:30pm

What you’ll be doing:

• Respond to inquiries from clients and agents in a courteous and helpful manner, ensuring that all information required is obtained and communicated.
• You will be responsible for rating of new Business and renewal risks working within parameters set out by Haven.
• Ensuring that all quotations logs and folders are kept accurate and up to date.
• Confidentiality assisting other team members when required.
• To keep the department working environment safe and ensuring all health and safety procedures are adhered to and any issues are reported to your head of department.
• To ensure compliance with FCA regulations as laid down and notified by the company.

What we’re looking for:

• Competent in all Microsoft tools with emphasis on excel (formulas, pivots tables).
• Confident on the phones and dealing with queries.
• Always providing excellent customer service when speaking to clients and agents always upholding the company values.
• Positive outlook and able to deal with challenges calmly.

About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year, Unlimited access to a telephone councillor 24/7, Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner.
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme.
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years’ service. A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.