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- Tasks: Manage entertainment group enquiries and ensure a seamless client experience.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training for career growth.
- Why this job: Be part of a dynamic team that values genuine hospitality and offers a fun work environment.
- Qualifications: No specific experience required; just bring your enthusiasm and a service-oriented mindset.
- Other info: Perfect for high school and college students looking to kickstart their careers in hospitality.
The predicted salary is between 24000 - 28000 £ per year.
As Entertainment Hub Co-ordinator, you will play a pivotal role in managing and streamlining all entertainment group enquiries in collaboration with the Groups and Meetings & Events teams. Your mission is to drive conversion, increase demand, and maximise our market share within the entertainment industry.
You will be a key point of contact for entertainment clients, ensuring a seamless and professional experience from initial enquiry through to group’s departure. Exceptional customer service, adaptability, and a meticulous eye for detail are essential in this role.
Key Job Responsibilities- Oversee the full lifecycle of entertainment group enquiries, from initial enquiry through to confirmation.
- Liaise with the Revenue Team to ensure rates are quoted within client budgets where possible, to win the business at first proposal stage.
- Respond to agent enquiries using standardised or tailored proposal templates, ensuring consistency and professionalism.
- Maintain a well-organised enquiry inbox, ensuring all proposals follow the correct process and data entered is accurate and error-free.
- Review and validate proposed rates and inclusions to ensure alignment with agent requests, providing feedback to relevant teams, as needed.
- Coordinate site visits for agents and clients in partnership with hotel sales teams/account managers.
- Liaise with Group and M&E Hubs to issue contracts promptly and proactively follow up with agents to maximise conversion rates.
- Collaborate with Group and M&E Hubs (and hotel operations teams, if necessary) to ensure all relevant booking details and contractual information is accurately collected and communicated to hotel operations teams ahead of arrival.
- Support hotel operations teams in delivering group requirements in line with entertainment standards and expectations to deliver a smooth and memorable experience for entertainment clients.
- Support the growth of the Entertainment Hub by contributing to strategies that enhance conversion rates and client satisfaction.
- Build and maintain strong relationships with entertainment agents through regular communication and updates.
- Handle any complaints in a friendly, efficient, and solution-focused manner, always prioritising guest satisfaction and involving the hotel operations team to facilitate a prompt resolution and guest satisfaction.
- Contribute to the preparation and delivery of Entertainment Hub performance reports as required.
- Knowledge of Leonardo Hotels’ rooms & meeting standards, products and services.
- Knowledge of Leonardo values and ability to demonstrate these.
- Continually develop new knowledge and skills to ensure best practice service delivery.
- Knowledge of Opera PMS, Sales & Catering and Salesforce.
- Knowledge of hotels’ competitors and their prices, products and services.
- Profitability – conversion, multi-property tour selling, highlighting sales leads.
- Positive contribution to the performance of the Entertainment Hub year on year.
- Feedback - Entertainment Agents and Clients.
- Quality – ensuring that proposals & correspondence is accurate and adheres to the brand standards.
- Highly self-motivated and confident, with a strong focus on delivering exceptional guest experiences.
- Proven ability to prioritise tasks effectively in line with business needs and deadlines.
- Courteous, service-oriented, and committed to maintaining consistently high standards.
- Detail-focused and quality-driven, with a strong commitment to operational excellence.
- Comfortable multitasking and thriving in a dynamic, fast-paced environment.
- Impeccable personal presentation and professional demeanor.
- Positive, enthusiastic, and innovative, with a proactive approach to problem-solving.
- Results-oriented, with a strong focus on achieving targets and contributing to budget goals.
- Strong negotiation skills with the ability to influence and build rapport.
- Excellent verbal and written communication skills, with a clear and professional tone.
- Capable of developing and implementing structured processes, systems, and procedures to drive efficiency and consistency.
- Previous experience in the hotel, hospitality, or events industry.
- Strong skills in handling and resolving guest or client complaints effectively.
- Educational background in Hospitality, Travel, or Tourism at any level.
- Familiarity with the unique needs and expectations of entertainment industry clients.
- Working knowledge of Opera – PMS and Sales & Catering systems and Salesforce.
- Experience in managing budgets, forecasts, and financial reporting.
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
ENTERTAINMENT HUB CO-ORDINATOR employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ENTERTAINMENT HUB CO-ORDINATOR
✨Tip Number 1
Familiarise yourself with the entertainment industry and its specific needs. Understanding the unique requirements of entertainment clients will help you tailor your approach and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the hospitality and entertainment sectors. Attend industry events or join relevant online groups to connect with potential colleagues and gain insights that could give you an edge in your application.
✨Tip Number 3
Showcase your customer service skills in conversations. Be prepared to discuss specific examples of how you've handled client interactions, especially in high-pressure situations, as this role heavily relies on exceptional guest experiences.
✨Tip Number 4
Research Leonardo Hotels' values and recent initiatives. Being able to speak about how your personal values align with theirs can set you apart and show your genuine interest in becoming part of their team.
We think you need these skills to ace ENTERTAINMENT HUB CO-ORDINATOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, events, or customer service. Emphasise skills that align with the role, such as communication, organisation, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the entertainment industry and your understanding of the role. Mention specific experiences that demonstrate your ability to manage enquiries and provide exceptional customer service.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as multitasking, negotiation, and problem-solving. Use examples from past experiences to illustrate how you've successfully applied these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Showcase Your Customer Service Skills
As an Entertainment Hub Co-ordinator, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for clients in previous roles. Highlight your adaptability and problem-solving skills, especially in high-pressure situations.
✨Demonstrate Your Attention to Detail
This role requires a meticulous eye for detail. During the interview, mention specific instances where your attention to detail made a significant impact on a project or client experience. This will show that you understand the importance of accuracy in managing enquiries and proposals.
✨Familiarise Yourself with the Entertainment Industry
Understanding the unique needs of entertainment clients is crucial. Research current trends in the entertainment industry and be ready to discuss how you can cater to these needs. This knowledge will demonstrate your commitment and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle complaints or difficult situations. Practice your responses to common scenarios in hospitality, focusing on your approach to resolving issues while maintaining guest satisfaction.
