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- Tasks: Lead a friendly team to deliver exceptional service and create memorable experiences for our residents.
- Company: Avery Healthcare offers vibrant retirement communities focused on independent living and meaningful connections.
- Benefits: Enjoy career development opportunities, apprenticeships, and discounts on leisure and retail.
- Why this job: Join an award-winning team that values compassion, support, and community spirit.
- Qualifications: 2+ years in hospitality with supervisory experience; strong communication and organisational skills required.
- Other info: DBS check required; proof of UK work eligibility needed.
The predicted salary is between 24000 - 42000 £ per year.
At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Assistant Manager.
About The Role
Your focus as Assistant Manager will be to deliver service excellence at all times in compliance with The Hawthorns' brand standards and to encourage our team to deliver operational consistency throughout.
Other Responsibilities Will Include:
- Providing a warm welcome to every guest and visitor, to act as host and be the face of The Hawthorns.
- Organising your team efficiently ensuring that all roles are performed to their best abilities.
- Maximising sales and marketing opportunities.
- Liaising regularly with the Head chef and give guidance and training to team members to ensure that the best possible service is given at every meal service.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our Ideal Candidate Must:
- Demonstrate a minimum of 2 years relevant experience in hospitality and guest services.
- Have experience at supervisor or management level.
- Have the ability to work under pressure and possess strong organisational skills.
- Have excellent communication skills.
About The Hawthorns
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of 'creating meaningful lives together' is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Please Note This Role Will Require:
- A DBS Disclosure check, the cost of which will be met by the business.
- Proof of eligibility to work in the UK.
Assistant Manager employer: Avery Healthcare
Contact Detail:
Avery Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with The Hawthorns' values and mission. When you understand their commitment to creating meaningful lives together, you can better demonstrate how your personal values align with theirs during any discussions or interviews.
✨Tip Number 2
Highlight your experience in hospitality and guest services by preparing specific examples of how you've delivered service excellence in previous roles. This will show that you can meet the expectations of the Assistant Manager position.
✨Tip Number 3
Network with current or former employees of The Hawthorns if possible. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to work under pressure. Think of scenarios where you've successfully managed a team or handled a challenging situation, as these examples will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality and guest services. Emphasise any supervisory or management roles you've held, and showcase your organisational and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and aligns with The Hawthorns' values of caring, supportive, honest, respectful, and accountable. Use specific examples from your past experiences to demonstrate how you embody these values.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that illustrate your ability to maximise sales and improve service quality. This could be through successful team management or innovative marketing strategies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Assistant Manager role.
How to prepare for a job interview at Avery Healthcare
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with The Hawthorns' commitment to service excellence.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare to discuss your experience in managing teams, resolving conflicts, and motivating staff. Highlight any successful initiatives you've implemented that improved team performance or guest satisfaction.
✨Emphasise Communication Abilities
Excellent communication is key in this role. Be ready to showcase your ability to communicate clearly and effectively with both guests and team members. You might want to share examples of how you've handled difficult conversations or provided constructive feedback.
✨Align with Company Values
Familiarise yourself with The Hawthorns' values of caring, supportive, honest, respectful, and accountable. During the interview, relate your personal values and experiences to these principles, demonstrating that you are a good cultural fit for the organisation.
