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- Tasks: Assist with events and provide top-notch service to students in a vibrant environment.
- Company: Vita Student offers stylish, luxury accommodation for students in a lively city setting.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a fun team, engage in exciting events, and make a positive impact on student life.
- Qualifications: Customer service experience is preferred; event management skills are a bonus but training is provided.
- Other info: Flexible hours required; must be comfortable working with alcohol during events.
Hourly Rate: £13
Working Hours: 5pm – 9pm, x3 shifts per week.
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We're looking for our next Customer Service Assistant to help us deliver both on & off-site events.
Our Customer Service Assistant:
- Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Deliver solutions to issues or challenges that may arise.
- Event Management: We run our student experience events 5 nights a week (days may vary Monday - Sunday). On-site events can include activities such as cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host off-site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:
- Promote events, garnering resident interest and confirming guest list attendance.
- Prepare & deliver events with a lively and vibrant approach.
- Close down events, cleaning and tidying all equipment and products as required.
Additional Responsibilities:
- Clean and maintain all communal areas to a high standard throughout the shift.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Be a point of contact for any potential incident or emergency that may occur onsite.
- Manage & store parcels correctly to allow students to easily access deliveries as required.
Professional Experience:
Who we want to join our team…
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Event management experience would be a significant advantage, however full training is provided.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics:
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Our Customer Service Assistants need to be able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Must be willing to handle and work with alcohol products when events demand.
Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Benefits:
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
- Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance – All employees have access to a confidential service; offering support and guidance for personal or work-related issues.
Right to Work & DBS: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Customer Service Assistant - Events employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Events
✨Tip Number 1
Familiarise yourself with the local area and popular attractions in Manchester. This knowledge will help you provide exceptional service to students and guests, making you a standout candidate.
✨Tip Number 2
Showcase your event management skills by discussing any relevant experiences you've had in organising or promoting events. Even if it's informal, demonstrating your enthusiasm for creating memorable experiences can set you apart.
✨Tip Number 3
Highlight your adaptability and problem-solving skills during any interactions. Be prepared to share examples of how you've successfully navigated unexpected situations in previous roles.
✨Tip Number 4
Emphasise your communication skills and ability to work in a multicultural environment. Being able to connect with diverse groups will be crucial in this role, so make sure to convey your openness and approachability.
We think you need these skills to ace Customer Service Assistant - Events
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any event management skills. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and events. Mention specific experiences where you've gone above and beyond to create a positive experience for customers.
Showcase Your Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively interacted with diverse groups of people, as this is crucial for the role.
Highlight Flexibility and Adaptability: Mention your ability to work flexible hours and adapt to changing situations. This is important for a role that requires availability during evenings and weekends.
How to prepare for a job interview at Vita Student
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires a strong focus on delivering exceptional service.
✨Demonstrate Event Management Experience
If you have any experience in event management, be ready to discuss it. Talk about the types of events you've organised or participated in, and how you ensured they ran smoothly. This will show that you're prepared for the event-related responsibilities of the role.
✨Emphasise Adaptability and Positivity
The job requires a positive attitude and the ability to adapt to changing situations. Prepare to share examples of times when you've had to think on your feet or handle unexpected challenges with a smile.
✨Research the Company Culture
Familiarise yourself with Vita Student's values and culture. Understanding their commitment to diversity and community will help you align your answers with what they're looking for in a candidate, making you a more appealing choice.
