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- Tasks: Lead a dynamic team and ensure exceptional customer experiences in a retail environment.
- Company: Mountain Warehouse is a leading outdoor retailer focused on quality and customer satisfaction.
- Benefits: Enjoy a monthly bonus, 50% discount, and generous leave policies.
- Why this job: Shape memorable shopping experiences while developing your leadership skills in a supportive culture.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Join us to make a positive impact in the community and grow your career!
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities- Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high-performing team. Foster a collaborative and supportive work environment, encouraging teamwork and shared goals. Drive training and development, empowering your team to excel and grow. Communicate clearly and transparently, ensuring alignment and trust across the team. Keep the team well-informed with product knowledge to deliver outstanding customer service.
- Operational Excellence: Assist with the smooth day-to-day running of the store, ensuring compliance with company policies. Maintain high visual merchandising and housekeeping standards to enhance the shopping experience. Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers. Play an active role in recruiting and retaining top talent to build a strong and motivated team.
- Sales & Performance: Support in meeting and exceeding sales targets, driving profitability through effective strategies. Monitor key performance indicators (KPIs) to track and sustain store success. Oversee stock levels, ensuring smooth replenishment and accurate delivery management. Implement proactive loss prevention strategies to protect the store’s profitability.
- Customer Experience: Lead by example in delivering exceptional customer service at every opportunity. Address customer feedback promptly, ensuring satisfaction and brand loyalty. Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude. Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
- Passionate about creating outstanding customer experiences.
- An inspiring leader with a proven track record in retail management.
- A clear and confident communicator, able to engage with colleagues and customers alike.
- Results-driven, with a sharp focus on achieving goals and meeting targets.
- Approachable, supportive, and trustworthy—a natural team player.
- Energetic and proactive, with a determination to see tasks through to completion.
- Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
- Generous Colleague Referral Incentive.
- Auto-enrolment Pension scheme.
- A stable, successful and supported environment.
- Length of service awards.
You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
Assistant Manager employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Mountain Warehouse's brand values and customer service philosophy. This will help you align your responses during interviews and demonstrate your passion for creating exceptional customer experiences.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to achieve sales targets or improve customer satisfaction, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the local community around the Ashford store. Understanding the demographics and preferences of potential customers can help you discuss how you would create a welcoming shopping atmosphere tailored to their needs.
✨Tip Number 4
Be ready to discuss your approach to operational excellence. Think about how you would maintain high visual merchandising standards and ensure compliance with company policies, as these are key responsibilities of the Assistant Manager role.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and leadership. Use keywords from the job description, such as 'customer experience', 'team development', and 'operational excellence' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to lead a team. Mention specific examples of how you've motivated teams or improved customer experiences in previous roles.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements, such as sales targets met or exceeded, successful training initiatives, or improvements in customer satisfaction scores. This will help you stand out as a results-driven candidate.
Prepare for Potential Questions: Think about common interview questions related to leadership, customer service, and problem-solving. Prepare answers that reflect your experience and align with Mountain Warehouse's values, ensuring you can articulate your approach to creating exceptional shopping experiences.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of how you've created exceptional customer experiences in the past, as this aligns perfectly with what Mountain Warehouse is looking for.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've motivated and developed a team. Highlight any experience you have in fostering a collaborative environment, as this is crucial for the Assistant Manager role.
✨Know the Brand Inside Out
Research Mountain Warehouse thoroughly before your interview. Understand their values, products, and customer service philosophy. This knowledge will help you answer questions confidently and show that you're genuinely interested in the company.
✨Prepare for Situational Questions
Expect to be asked about how you would handle specific scenarios related to team management, customer service, and operational challenges. Think of examples from your previous roles that demonstrate your problem-solving skills and ability to make decisions under pressure.
