Assistant Homelessness Support Worker

Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join our dynamic team as an Assistant Homelessness Support Worker in Depaul UK, where you will play a vital role in supporting and empowering individuals on their journey towards independence.

About Us

Depaul UK is the UK's largest youth homelessness charity dedicated to providing support and opportunities for young adults experiencing homelessness. We believe in creating a positive and empowering environment that fosters resilience and growth.

Role Overview

We are looking for an Assistant Homelessness Support Worker to join our 21 bed supported accommodation in the London Borough of Haringey. You will work as part of a team to deliver an assessment, support and move-on service to our clients within supported accommodation. As Assistant Homelessness Support Worker, you will provide accommodation and support services for people experiencing homelessness and rough sleeping. In addition, you will jointly coordinate the safe day-to-day running of the accommodation with other members of the team. You will be the first point of contact at reception for clients and visitors, and will be responsible for coordinating the daily office work for the team including leading on Health and Safety.

Key Responsibilities

• Cover all reception tasks, including dealing with phones, petty cash management and rent collection, project post, and all referral enquiries.
• Coordinate appointments for clients e.g. with GP/DWP/Probation, as required.
• Provide advice to clients on housing, health, welfare benefit claims and other issues as necessary.
• Under the supervision of your Line Manager, keywork a small caseload of clients.
• Diffuse difficult or dangerous situations, resolve conflict between service users effectively and sensitively and to summon outside emergency or other assistance when necessary.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.

What We Are Looking For – Person Specification

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment.
• Some experience of dealing with complex and difficult behaviours in relation to people.
• The willingness to develop skills to support people who may be in difficult personal or emotional situations.
• Personal experience of homelessness and/or an understanding of and empathy with the issues faced by those experiencing homelessness and the ability to maintain enthusiasm for a high level of contact with clients on a day-to-day basis.

In Return For Working Here, You Will Receive

• A comprehensive training package tailored to your needs and role.
• Flexible working model for suitable roles.
• 26 days annual leave rising to 30 after five years’ service.
• Family friendly leave policies including maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service.
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More.
• Death in service (4x Base salary).
• Legal Advice line.

Note

Applications submitted without a supporting statement and/or after the closing date and time stated will not be put forward for shortlisting. In addition, an enhanced DBS disclosure will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

Applications

Please apply via the Depaul website only by Sunday 13th July 2025 at 23:59, unless you have specific requirements for an alternative application submission. If you do, please contact the Recruitment team on recruitment@depaulcharity.org.uk. We kindly request no contact from unsolicited recruitment or media agencies.