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- Tasks: Support a 24/7 IT Service Desk by troubleshooting technical faults.
- Company: Join a leading organisation in Manchester City Centre with a focus on growth.
- Benefits: Enjoy a salary of £30,000 plus bonuses and various company perks.
- Why this job: Great opportunity for career progression with mentorship and training programmes.
- Qualifications: Understanding of IT support desks and knowledge of Microsoft technologies preferred.
- Other info: Interviews are happening soon, so apply now to kickstart your IT career!
The predicted salary is between 24000 - 36000 £ per year.
Lorien Global are working in partnership with a prominent organisation. After continued growth of their wider business, they need additional resource to help grow their IT Service Desk.
Your role is to assist with the support of their 24/7 operations which covers dealing with technical faults that come into the service desk, providing swift and effective technical support. This includes full diagnostics and troubleshooting of faults with the goal to have a high first time fix rate.
The team are always looking for people who want to progress, with individual training programmes combined with a buddy scheme which sees you partnered with a senior analyst who can mentor you through your early career.
Requirements:
- Experience or an understanding of how a technology support desk works, preferably surrounding the ITIL framework
- Knowledge of a range of technology from Microsoft (Office 365, Active Directory, Exchange, Windows Server, etc.)
- Strong motivation and desire to work in a fast-paced environment
- Excellent written and verbal communication skills
- Strong interest in IT
The salary available is up to £30,000 plus a generous bonus. There is a whole host of company benefits included.
Interviews are taking place over the coming weeks, so submit your CV to be considered.
Junior IT Analyst employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Analyst
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's a key requirement for this role. Understanding its principles will not only help you in interviews but also demonstrate your commitment to providing high-quality IT support.
✨Tip Number 2
Brush up on your knowledge of Microsoft technologies like Office 365 and Active Directory. Being able to discuss these tools confidently during your interview will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully diagnosed and resolved technical issues, as this will highlight your ability to maintain a high first-time fix rate.
✨Tip Number 4
Express your eagerness to learn and grow within the company. Mentioning your interest in the buddy scheme and training programmes can set you apart as a candidate who is not just looking for a job, but a career.
We think you need these skills to ace Junior IT Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, especially any familiarity with the ITIL framework and Microsoft technologies. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your passion for IT. Mention specific examples of how you've dealt with technical issues in the past and your eagerness to learn and grow within the company.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've effectively communicated technical information in previous roles.
Highlight Your Interest in IT: In your application, express your strong interest in IT and your desire to work in a fast-paced environment. This can be done through your cover letter or a personal statement, demonstrating your enthusiasm for the industry and the specific role.
How to prepare for a job interview at Lorien
✨Understand the ITIL Framework
Make sure you have a solid grasp of the ITIL framework, as it's crucial for the role. Brush up on its principles and how they apply to IT service management, as this will show your potential employer that you're prepared and knowledgeable.
✨Showcase Your Technical Skills
Be ready to discuss your experience with Microsoft technologies like Office 365, Active Directory, and Windows Server. Prepare examples of how you've used these tools in past roles or projects to demonstrate your technical competence.
✨Communicate Clearly
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your verbal communication.
✨Express Your Desire to Learn
The company values individuals who want to progress in their careers. Be sure to express your eagerness to learn and grow within the role, and mention any specific areas of IT that you're particularly interested in developing further.
