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For Companies At a Glance
- Tasks: Engage with customers, promote utility services, and assist with queries in the North of England.
- Company: Join BUUK Infrastructure, a leader in driving innovation towards net zero for UK customers.
- Benefits: Enjoy a supportive work environment and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values customer loyalty and excellent service.
- Qualifications: Ideal candidates should be enthusiastic, customer-focused, and based in Hartlepool/Middlesbrough/Leeds.
- Other info: This role offers a chance to make a real impact in the community.
The predicted salary is between 28800 - 43200 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for a Customer Liaison Officer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This role will cover the North of England and we are looking for someone who ideally lives in the Hartlepool / Middlesbrough / Leeds area.
As the Customer Liaison Officer your key responsibilities are:
- Visiting newly built properties to make customers aware of who their water/fibre/heat providers are, promoting sign up and assisting with any new utility queries.
- Visiting existing customers to help them locate their utility equipment and promote self-serve to take readings.
Customer Liaison Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with BUUK Infrastructure's mission and values. Understanding their commitment to customer loyalty and net zero will help you align your approach during interviews and discussions, showcasing your enthusiasm for their goals.
✨Tip Number 2
Network with current or former employees of BUUK Infrastructure on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Customer Liaison Officer role.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to utility services. Think of specific examples where you've successfully resolved customer issues or improved their experience, as this will demonstrate your suitability for the role.
✨Tip Number 4
Research the utility landscape in the North of England, particularly in the Hartlepool, Middlesbrough, and Leeds areas. Being knowledgeable about local challenges and customer needs will show your proactive approach and readiness to engage with the community.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Customer Liaison Officer. Highlight your relevant experience in customer service and utility management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous roles where you provided excellent customer service or worked in a similar industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of BUUK Infrastructure's mission. Mention specific examples of how you've helped customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Know the Company’s Vision
Familiarise yourself with BUUK Infrastructure's mission to accelerate the UK towards net zero. Understanding their commitment to customer loyalty and business growth will help you align your answers with their goals during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues or improved customer satisfaction, as this role heavily focuses on building relationships with customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about how you would handle a customer who is confused about their utility services or has a complaint, and be ready to discuss your approach.
✨Show Local Knowledge
Since the role covers the North of England, particularly Hartlepool, Middlesbrough, and Leeds, demonstrate your knowledge of the area. Mention any local insights that could help you connect with customers and understand their needs better.
