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- Tasks: Drive insights on business performance and support reporting for Customer Loans Solutions UK.
- Company: Join Bank of Ireland, a collaborative team focused on fair outcomes for customers in financial difficulty.
- Benefits: Enjoy flexible working, 24 days annual leave, and excellent pension contributions.
- Why this job: Be part of a high-profile team that values innovation and customer relationships while balancing debt recovery.
- Qualifications: Strong skills in SAS, Python, SQL, and knowledge of the UK Collections industry are essential.
- Other info: We embrace diversity and provide accommodations throughout the recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
As a key part of the operational insights team within Customer Loans Solutions UK you will drive the knowledge and insight of the performance of the business unit.
In This Role You Will
- Monitor the performance of existing collection strategies, and work with the Strategy and Customer Experience Leads to inform the effectiveness of changes to strategy.
- Provide insight and commentary into key monthly and quarterly reports for Group and product stakeholders in respect of performance against business plans.
- Support provision of Customer Loans Solutions UK reporting, including submissions to business units for governance, operational information, automated control reporting and ad-hoc data for analysis.
- Provide assistance as required to key strategic priorities including debt sale activity, and post-sale obligations to purchasers.
- Support departmental requirements by liaising with business units to assist, monitor, track and forecast the UK NPE position vs agreed budget with associated reporting requirements.
- Work closely with stakeholders in Customer Loans Solutions UK, Retail Credit UK, Parent Group departments including decision science and Retail Ireland, to develop and deliver NPE forecasts for all UK portfolios.
- Provide insight and input for the submission of papers for key stakeholders and formal governance committees for consideration or approval of operational change and key strategic updates for Collections & Recoveries.
- Development, tracking and insight of monthly reporting of Collections and Recoveries (actual v forecast) performance, including FTE blueprint and resource planning.
What will make you stand out?
- Strong technical capabilities relating to SAS / Python / SQL.
- Demonstrable understanding of UK Collections and Recoveries industry, including a working knowledge of secured, Asset finance, Business Banking and unsecured industry legislation/regulation and best practice.
- Knowledge of credit impairments methodologies, including IFRS9 and valuation methods.
- Capable of a high degree of innovative thought including identifying creative solutions to complex business problems.
- Experience acting as a leader within a team, including within project and programme settings.
- Strong communication skills, including providing written and verbal commentary to a senior audience.
- Self-motivated individual with ability to set and follow own delivery agenda.
Essential Qualifications
There are no minimum educational requirements for this role.
More About The Team
The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and information security and supplier management & governance.
Customer Loans Solutions UK is a high profile, collaborative team, within UK Operations, responsible for supporting customers experiencing financial difficulty. Our key focus is to ensure fair outcomes for our customers and maintain strong positive relationships with them whilst balancing the recovery of debt.
Why work with us
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Customer Focused - People Manager
- One Group, one team - People Manager
- Accountable - People Manager
- Champion Transformation - People Manager
- Amplify Capability - People Manager
We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Lead Reporting and Insights Analyst employer: Bank of Ireland Group plc
Contact Detail:
Bank of Ireland Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Reporting and Insights Analyst
✨Tip Number 1
Familiarise yourself with the UK Collections and Recoveries industry. Understanding the key players, regulations, and best practices will help you speak confidently about your insights during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in SAS, Python, and SQL. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the banking and finance sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 4
Prepare to discuss your experience in leading teams and projects. Highlight specific examples where you've driven change or improved processes, as this is crucial for the Lead Reporting and Insights Analyst position.
We think you need these skills to ace Lead Reporting and Insights Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your technical capabilities in SAS, Python, and SQL, as well as your understanding of the UK Collections and Recoveries industry.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your leadership experience and ability to provide insights into performance metrics. Use specific examples from your past roles to demonstrate how you can contribute to the operational insights team.
Highlight Key Competencies: In your application, clearly outline how you embody the key competencies mentioned in the job description, such as being customer-focused and accountable. Provide examples of how you've championed transformation in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bank of Ireland Group plc
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in SAS, Python, and SQL during the interview. Prepare examples of how you've used these tools to analyse data or improve reporting processes in previous roles.
✨Understand the Collections and Recoveries Landscape
Demonstrate your knowledge of the UK Collections and Recoveries industry, including relevant legislation and best practices. Be ready to discuss how this understanding can inform your approach to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of complex business problems you've faced and how you creatively solved them, especially in a team or project setting.
✨Communicate Effectively with Stakeholders
Practice articulating your insights clearly and concisely, as you'll need to provide commentary to senior stakeholders. Use past experiences to illustrate how you've successfully communicated complex information.
