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- Tasks: Assist customers with ticket purchases and provide excellent service at the station.
- Company: Join GTR, a leading railway company dedicated to outstanding customer experiences.
- Benefits: Enjoy 32 days annual leave, free travel, and discounts for your family.
- Why this job: Be the face of customer service, making journeys memorable while gaining valuable experience.
- Qualifications: Must have a proactive attitude, strong communication skills, and live locally.
- Other info: Part-time role with flexible hours; initial training is full-time.
PART TIME, 20 hours per week. Initial Training Period will be Full Time (35 hours p/w) until complete. Roster: All timings are approx and may vary. Monday - Saturday covering 4 hours between 16:00 - 21:00. Rolling rest day during the week.
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
As a Salespoint Assistant you can do just that, you are also responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Finding the right tickets for our customers
- Advising on, promoting and selling to customers the full range of products, services & promotions to their benefit
- Maintaining a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home, preferably driving.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
What You’ll Get
Living locally, you’ll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you’ll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents.
Salespoint Assistant, PART TIME (CRW) (3020) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salespoint Assistant, PART TIME (CRW) (3020)
✨Tip Number 1
Familiarise yourself with the local area and the specific station where you'll be working. Understanding the layout, ticket options, and common customer queries can give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you might need to handle difficult situations. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Show your enthusiasm for the role by researching GTR and its services. Mentioning specific products or promotions during your discussions can highlight your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, being upfront about your schedule can help you stand out as a reliable candidate.
We think you need these skills to ace Salespoint Assistant, PART TIME (CRW) (3020)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Salespoint Assistant position. Tailor your application to highlight how your skills and experiences align with what GTR is looking for.
Highlight Customer Service Skills: Since this role focuses on delivering outstanding customer service, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to manage customers effectively, especially in challenging situations.
Showcase Local Knowledge: Mention your familiarity with the local area in your application. This is important as the role requires you to live nearby and have independent transport to ensure timely arrival for shifts.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
As a Salespoint Assistant, you'll be the face of the company. Make sure to express your enthusiasm for helping customers and providing excellent service during the interview. Share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Problem-Solving Skills
The role requires managing customers effectively, even in challenging situations. Prepare to discuss scenarios where you've successfully resolved issues or handled difficult customers. This will showcase your ability to think on your feet and maintain a positive customer experience.
✨Highlight Your Numerical Ability
Since the job involves ticket sales and handling transactions, be ready to demonstrate your numerical skills. You might be asked to solve basic math problems or explain how you would handle cash transactions accurately. Brush up on your maths before the interview!
✨Know the Company and Its Services
Familiarise yourself with GTR and the services they offer. Understanding their products, promotions, and customer service philosophy will help you answer questions more effectively and show that you're genuinely interested in the role.
