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- Tasks: Process customer orders and provide top-notch service in a fast-paced environment.
- Company: Join a dynamic team focused on custom finishing solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a supportive culture that values communication and teamwork.
- Qualifications: High school diploma required; 3+ years in customer service or order entry preferred.
- Other info: Experience with ERP systems is a plus; thrive in a deadline-driven setting.
We are seeking a detail-oriented and customer-focused Order Entry & Customer Service Representative to join our team in a fast-paced custom finishing environment. The successful candidate will be responsible for processing customer orders accurately and efficiently, responding to client inquiries, and ensuring excellent service throughout the production and delivery process.
Key Responsibilities:- Order Entry & Processing:
- Accurately enter customer orders into the ERP system (JobBOSS²).
- Review incoming purchase orders for accuracy and completeness.
- Confirm order details with customers including pricing, lead times, and specifications.
- Coordinate with production and shipping teams to schedule jobs and deliveries.
- Monitor open orders and follow up on backlogs, changes, or issues.
- Customer Service:
- Respond promptly to customer inquiries via phone and email.
- Provide updates on job status, lead times, and shipping schedules.
- Resolve complaints or concerns with professionalism and escalate complex issues as needed.
- Build and maintain strong customer relationships through effective communication and follow-up.
- Administrative & Coordination Tasks:
- Maintain accurate customer records and job files.
- Assist in preparing order acknowledgments.
- Work closely with the sales, quality control, and logistics teams to ensure timely order fulfillment.
- Support ongoing efforts to improve service quality, efficiency, and accuracy.
- High school diploma or equivalent; post-secondary education in business or administration is an asset.
- 3+ years of experience in order entry, customer service, or administrative roles (manufacturing or industrial experience preferred).
- Proficient in Microsoft Office (Excel, Outlook, Word); ERP system experience an asset.
- Strong communication and interpersonal skills.
- Excellent attention to detail, organizational skills, and ability to multitask.
- Comfortable working in a dynamic, deadline-driven environment.
- Familiarity with finishing processes or manufacturing terminology is an asset.
Order Entry & Customer Service Representative employer: Ccs4u
Contact Detail:
Ccs4u Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Entry & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the ERP system mentioned in the job description, JobBOSS®. Understanding how to navigate and use this software can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult customer inquiries or complaints, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Research the company’s products and services, especially their custom finishing processes. Being knowledgeable about what we do will show your genuine interest in the role and help you engage more effectively during interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Order Entry & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order entry and customer service. Emphasise any roles where you managed customer inquiries or processed orders, especially in a manufacturing or industrial setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and customer-focused approach. Mention specific examples of how you've successfully handled customer complaints or improved service quality in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office and ERP systems, be sure to mention your experience with these tools. If you have used JobBOSS or similar software, include that information to stand out.
Showcase Communication Skills: In your application, provide examples of how you've built strong customer relationships through effective communication. This could include instances where you resolved issues or provided updates on order statuses.
How to prepare for a job interview at Ccs4u
✨Know the Job Inside Out
Make sure you thoroughly understand the responsibilities of the Order Entry & Customer Service Representative role. Familiarise yourself with the ERP system mentioned, JobBOSS®, and be ready to discuss how your previous experience aligns with the tasks outlined in the job description.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Highlight your ability to build strong relationships and communicate effectively, as these are key aspects of the role.
✨Demonstrate Attention to Detail
Since accuracy is crucial in order entry, be prepared to discuss how you ensure precision in your work. You might want to mention specific strategies you use to avoid errors and how you manage multiple tasks without compromising quality.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
