Housekeeping Supervisor

Watergate Bay Hotel – a place to take your housekeeping career to new heights. With a team that values connection, flexibility, variety, and challenge, we’re all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change - show what it means to work for a hotel which goes above and beyond for our team and guests. At Watergate Bay, we don’t just provide a place for our guests to rest their heads - we create memorable experiences that they’ll remember for a lifetime.

Do you like being independent, and setting your day to your own music or stories? Does routine make your day fly by and do you relish the fulfilment that comes from working hard and finishing things well? Are you capable of overseeing and providing guidance to a team? Do you enjoy ocean views, breaks on the sand, and swimming or surfing after work? If so, we want you! Join us and be part of a team that values connection, creativity, and making a positive impact on people’s lives.

The role:

• We’re looking for lively, attentive, and energetic people to join our housekeeping team as a supervisor.
• Our housekeeping supervisors prepare guests’ rooms for their arrival, take care of their laundry, and play a vital role in ensuring the hotel is clean, safe and looks first-class every day.
• You’ll be most content working behind the scenes, but warm and friendly with everyone you meet and feel valued in your team.
• You’ll understand the importance of the work you do and will be proud when you notice and fix even the smallest of details.
• Trust makes our team strong and happy.

This is a permanent position with all the benefits that come from being part of our core team. In return for your enthusiasm and commitment, you’ll find yourself in a supportive group of likeminded people with a shared outlook on life, where friendship, connection, flexibility, variety and challenge make every working day worthwhile. Oh and did we mention the beach is on your doorstep?

Joining our team means being part of a community that values excellence, innovation, and kindness in everything we do. Our commitment to our staff is reflected in our exceptional working environment - one that promotes work-life balance, professional development, and plenty of opportunities for growth.

What your days could look like:

• Cleaning and preparing each room according to established procedures and standards.
• Ensuring that every room is cleaned to the required standard within the designated time.
• Signing keys in and out correctly and maintaining key and code security at all times.
• Keeping spare linen neatly stored in cupboards when not in use.
• Thoroughly checking rooms after yourself and other housekeepers have completed the cleaning, making sure they meet Watergate Bay standards and addressing any oversights.
• Monitoring the condition of each room and promptly reporting any defects to the Head Housekeeper or Assistant Head Housekeeper.
• Regularly checking inventory and notifying the Head Housekeeper or Assistant Head Housekeeper of any items that need replacement.
• Following the guidelines outlined in the staff handbook and department standard operating procedures.
• Cleaning while adhering to Health and Safety and COSHH regulations (Control of Substances Hazardous to Health).
• Using the appropriate chemicals for each cleaning task.
• Supervising the team to ensure compliance with health and safety procedures.
• Providing updates to the Assistant Head Housekeeper and Head Housekeeper, supervising team members, and offering feedback, advice, and support.
• Assisting and supporting the training and development of new team members.
• Promoting maximum efficiency through teamwork.
• Performing any additional duties assigned by the Head Housekeeper or Assistant Head Housekeeper.

Customer service focused. Experience of housekeeping in a similar role. Ability to work on own initiative. Good communication skills. Care about our team and our environment.

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches.
• A welcoming team of likeminds, eager to support and encourage each other.
• Excellent career prospects in an ever-expanding organisation.
• Special rates for you and your friends and family to stay at the hotel.
• Discounts on treatments in Swim Club.
• Discounts for you and your friends and family at our restaurants: Zacry’s, The Beach Hut and the Living Space Restaurants.
• Discount at Cubs coffee shops.
• Discounts at Shop on the Beach and other partner businesses.
• Free surf lessons, surfboards and wetsuits hire from Wavehunters.
• Team social events throughout the year.
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.

From discounted stays to training and development opportunities, we’re all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you’ll never be short on inspiration. Working at Watergate Bay Hotel isn’t just a job - it’s a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.