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- Tasks: Keep our hotel rooms sparkling clean and welcoming for guests.
- Company: Join TLH Leisure Resort, a top choice for leisure in Torquay, open all year round.
- Benefits: Enjoy free leisure facilities, discounts, staff meals, and up to 28 days annual leave.
- Why this job: Be part of a vibrant team, make guests happy, and gain valuable experience in hospitality.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible shifts available, perfect for students during holidays and weekends.
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Room Attendant, you will be responsible for ensuring our rooms are clean and exceptionally presented, creating a relaxing environment for our guests where they can feel refreshed and revived and look forward to repeating the experience.
Your responsibilities will include:
- Provide a high level of cleaning and standards of bedrooms, bathroom and public areas as required.
- Manage a section of rooms to company standards.
- Follow a list of tasks for the cleaning of rooms.
- Ensure that security and health and safety are maintained.
- Be prepared to work in a busy department and use your own initiative.
- Have a good understanding of Health and Safety and infection control cleaning practice, however, full training will be given.
- Have a positive personality, good people skills and provide excellent customer service.
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service – Ensuring all rooms are exceptionally clean and tidy for all guests
- Teamwork – Working closely with other members of your team and supporting each other to make sure that all rooms are done on time and to a high standard
- Attitude – Maintaining a positive and happy attitude when you are in customer-facing areas and understanding that you play a key role within the TLH Team
- Respect – Being respectful to guests when you are entering and leaving their rooms as well as when you are working in the public areas
- Safe and Sustainable – Where possible reducing waste and making the most of efficacies where it is safe to do so
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty, when available
- Up to 28 days annual leave
- Workplace pension scheme (subject to eligibility criteria)
Hours and rate of pay
This is a casual role requiring daytime availability and inclusive of shifts during school holidays & weekends. This role is likely to be 1 or 2 shifts a week, with the potential to flex up during busier periods.
Hourly Rate: £12.21 per hour – Aged 21+ (£10.42 per hour for aged 19-20; £10 per hour for aged 18; £9.50 per hour for aged 16-17)
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply?
Are you ready to join Team TLH? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Alternatively please send your CV and a covering letter to:
Write to: HR Department, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HL
Room Attendant employer: Torquay Leisure Hotels Ltd
Contact Detail:
Torquay Leisure Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the STARS values of TLH Leisure Resort. Understanding their focus on Service, Teamwork, Attitude, Respect, and Safety will help you align your approach during the interview and demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted guests in previous roles. This will highlight your ability to create a welcoming environment, which is crucial for a Room Attendant.
✨Tip Number 3
Be ready to discuss your experience with cleaning standards and health and safety practices. Even if you haven't worked in a hotel before, any relevant experience can be valuable, so think about how your past roles relate to this position.
✨Tip Number 4
Prepare to demonstrate your ability to work in a busy environment. Think of situations where you've successfully managed multiple tasks or worked under pressure, as this will show that you can thrive in the fast-paced setting of TLH.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning or hospitality. Emphasise any previous roles where you maintained high standards of cleanliness and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Room Attendant position at TLH Leisure Resort. Mention how your values align with their STARS values and provide examples of your teamwork and positive attitude.
Highlight Relevant Skills: Focus on skills that are essential for the role, such as attention to detail, time management, and the ability to work under pressure. Mention any knowledge of health and safety practices, even if it’s basic.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Torquay Leisure Hotels Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Room Attendant. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as maintaining cleanliness and providing excellent customer service.
✨Showcase Your Teamwork Skills
Since teamwork is crucial in this role, think of examples from your past experiences where you successfully collaborated with others. Highlight your ability to support colleagues and work efficiently in a busy environment.
✨Demonstrate a Positive Attitude
A positive personality is key for this position. During the interview, maintain a cheerful demeanour and express your enthusiasm for the role. Share instances where your attitude positively impacted your work or interactions with guests.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might inquire about the team dynamics, training opportunities, or how they uphold their STARS values in daily operations.
