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- Tasks: Assist the Leasehold team with administrative tasks and customer communications.
- Company: CHP is a local housing association dedicated to providing affordable homes in the East of England.
- Benefits: Enjoy flexible working, 25 days leave, healthcare cash plan, and learning opportunities.
- Why this job: Join a caring organisation that makes a real impact in the community while developing your skills.
- Qualifications: Experience in administration, strong communication skills, and a commitment to customer service required.
- Other info: Part-time role with 16 hours per week and flexible working patterns available.
The predicted salary is between 10883 - 10883 £ per year.
We are seeking a Leasehold Administration Assistant to provide administrative support to the Leasehold team and customers in managing leasehold properties.
Responsibilities include:
- Communicating with leaseholders
- Maintaining accurate records
- Coordinating services
- Ensuring compliance with lease terms, legal requirements, and internal procedures
What you'll be doing:
- Support all aspects of lease management by providing administrative assistance to the Leasehold Team.
- Manage the Leasehold inbox, including initial contact with homeowners regarding lease assignments, extensions, remortgages, or property works.
- Respond to enquiries from internal colleagues and external stakeholders, including solicitors, via email and telephone.
- Assist with preparing and collating documents, including arranging for managerial signing.
- Update and maintain detailed computer records of all correspondence, actions, and communications with customers.
What we are looking for:
- Experience with administrative processes and procedures.
- Strong record-keeping skills and familiarity with data management applications.
- Ability to work proactively within a team to meet objectives and handle conflicting priorities.
- Excellent verbal and written communication skills.
- Commitment to delivering good customer service.
Please note: The role involves 16 hours per week. We are open to flexible working patterns.
Benefits:
- Salary: £25,168.51 pro rata per annum (£10,883.68 for 16 hours).
- Learning and development opportunities.
- Healthcare cash plan.
- Employee reward and recognition programme.
- Confidential Employee Assistance Programme.
- Participation in volunteering initiatives.
- Competitive pension scheme.
- 25 days annual leave (pro rata), plus bank holidays, 3 days between Christmas and New Year, and 1 wellbeing day annually.
- Flexible working arrangements possible in consultation with line manager, with hybrid working policy in place.
About CHP: We are a local housing association committed to addressing the housing shortage in the East of England by providing affordable, safe, and warm homes. We also support our communities to thrive through various services and initiatives. Our goal is to be an organization that cares deeply about our customers and communities, and we strive to be bold and innovative in finding solutions to transform lives.
Leasehold Administration Assistant - part-time 16 hours pw employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Administration Assistant - part-time 16 hours pw
✨Tip Number 1
Familiarise yourself with leasehold properties and the specific administrative processes involved. Understanding the terminology and common issues can help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with leasehold properties. Attend local housing association events or online webinars to make connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with data management applications and record-keeping. Be ready to share specific examples of how you've successfully managed information in previous roles.
✨Tip Number 4
Demonstrate your commitment to customer service by preparing examples of how you've handled challenging situations with clients or stakeholders. This will show your potential employer that you value their mission and are ready to contribute.
We think you need these skills to ace Leasehold Administration Assistant - part-time 16 hours pw
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Leasehold Administration Assistant position. Tailor your application to highlight relevant experience and skills that match what CHP is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experiences that demonstrate your ability to manage records, communicate effectively, and provide excellent customer service. Use specific examples to illustrate your skills.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in the role and how your background aligns with CHP's mission. Mention your commitment to delivering good customer service and your ability to work within a team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CHP
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Leasehold Administration Assistant. Familiarise yourself with lease management processes, as well as the specific tasks mentioned in the job description, such as managing the Leasehold inbox and responding to enquiries.
✨Showcase Your Communication Skills
Since the role involves communicating with leaseholders and various stakeholders, be prepared to demonstrate your excellent verbal and written communication skills. You might be asked to provide examples of how you've effectively handled customer queries in the past.
✨Highlight Your Organisational Abilities
The position requires strong record-keeping skills and the ability to manage conflicting priorities. Be ready to discuss your experience with data management applications and how you stay organised in a busy work environment.
✨Emphasise Your Teamwork Spirit
This role involves working proactively within a team. Share examples of how you've collaborated with colleagues to achieve objectives, and express your commitment to delivering good customer service as part of a team effort.
