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- Tasks: Join our team to provide top-notch customer service and support operations in a fast-paced environment.
- Company: iRhythm Technologies is a leading digital healthcare company focused on cardiac health solutions.
- Benefits: Enjoy private medical insurance, pension schemes, unlimited learning access, and family-friendly policies.
- Why this job: Kick-start your career in the medical device industry while making a real impact on patient lives.
- Qualifications: No degree required; secondary school or college qualifications preferred with strong communication skills.
- Other info: This is a full-time, on-site role in Bagshot, Surrey, with flexible working hours.
The predicted salary is between 27000 - 45000 £ per year.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.
We are recruiting a motivated Customer Service & Operations Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. If you’re looking to kick-start your career in the medical device industry, this rare and exciting opportunity could be the perfect fit for you!
Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey.
Responsibilities- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution.
- Respond to inquiries and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
- Inbound & Outbound Call Handling
- Order Processing
- Inter-departmental communication
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Proactive project work to improve service offering
- Support field sales team with account touchpoints and follow ups
- Utilize Salesforce tool to track patient and account interactions
- Previous customer service administration experience is highly preferred, specifically in a healthcare setting
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
- Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
- Communicating with Management any potential system or device issues or risk.
Work pattern: 40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There’s flexibility in choosing which days follow each schedule. This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
About You- Demonstrated experience in delivering high-quality customer service via phone and email.
- Degree not required, Secondary School and College qualifications preferred.
- Strong verbal and written communication skills.
- Bright, confident and articulate with a willingness to learn.
- Responsible and accountable.
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work.
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change.
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Preferable experience in Salesforce but not required.
Physical requirements include reaching, bending, and sitting, negligible lifting.
What’s In It For You: iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com.
For more information, see FTC Guidance and IC3 PSA.
Customer Service and Operations Representative UK employer: iRhythm Technologies, Inc.
Contact Detail:
iRhythm Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Representative UK
✨Tip Number 1
Familiarise yourself with iRhythm's products and services. Understanding their cardiac health solutions will not only help you answer customer inquiries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of call handling, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer issues in the past. This will highlight your capability to strive for one-call resolution, which is crucial for this position.
✨Tip Number 4
Get comfortable with Salesforce or similar CRM tools. Even if you don't have direct experience, demonstrating a willingness to learn these systems can make you a more attractive candidate.
We think you need these skills to ace Customer Service and Operations Representative UK
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your customer service skills and problem-solving abilities.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles, especially in healthcare settings. Use bullet points to clearly outline your achievements and responsibilities in those positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at iRhythm Technologies, Inc.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've successfully resolved customer issues and maintained a positive attitude, even in challenging situations.
✨Familiarise Yourself with iRhythm's Products
Understanding the products and services offered by iRhythm will give you an edge. Research their cardiac health solutions and be ready to discuss how you can contribute to improving patient experiences through your role.
✨Demonstrate Problem-Solving Abilities
The company values innovative problem solvers. Prepare to discuss scenarios where you've identified issues and implemented effective solutions, especially in a healthcare or customer service context.
✨Emphasise Teamwork and Collaboration
iRhythm promotes a collaborative work environment. Be ready to share examples of how you've worked effectively within a team, supported colleagues, and contributed to achieving common goals.
