Deputy Payroll Manager | Middlesbrough, UK

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Pensions Administration business continues to grow and we are now looking for an experienced Deputy Payroll Manager to join our vibrant Middlesbrough office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar role where they have gained knowledge and experience of Pensions Payroll.

The Role:

• Work closely with the Payroll Team and Payroll Managers to ensure provision of high quality pension payroll services to both beneficiaries and Trustees.
• Participate in strategic business changes, implement decisions made by the Board and Principals, and understand the issues that affect the performance of the Company.
• Be involved in a wide range of pension payroll, management and consultancy tasks.
• Manage day to day activities of staff to ensure efficient and effective delivery of all work.
• Monitor accuracy performance and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
• Help identify training needs across the team and assist with developing and mentoring team members.
• Conduct regular one to ones and catch up meetings, including mentoring meetings with staff in probation.
• Share information with team members on service delivery objectives and targets for assigned client portfolio.
• Coordinate team compliance with mandated initiatives, such as mandatory training.
• Support, motivate and coach colleagues to the benefit of the team and wider Company.
• Attend and actively contribute in Management meetings.
• Deputise at Payroll Manager Meetings when necessary.
• Ensure the accurate update of time recording for both chargeable and non-chargeable activities.
• Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
• Maintain a Client focused approach, able to develop trusting and credible partnerships with Clients and Admin Teams.
• Proactively identify potential issues and drive timely resolutions to minimise the impact on members.
• Update internal change control and other schedules and spreadsheets as required.
• Ensure breaches, errors and complaints logs are promptly completed and regularly reviewed.
• Assist in recruitment process including interviews.
• Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
• Provide expert advice solutions to pensions payroll queries and pensions consultative advice.
• Drive and support efficiency projects across the team.
• Oversee the project management of annual and ad-hoc projects such as year-end HMRC returns pension increases.
• Attend trustee meetings when opportunity arises.

Your profile:

• Able to demonstrate an expert knowledge of pension payroll administration activities.
• Previous pension payroll administration experience of Public Sector schemes.
• Thorough knowledge of pension payroll legislation framework.
• Previous supervisory or management experience is required.
• Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements.
• IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
• Strong Maths and English GCSE or equivalent qualification - minimum grade B.

What we offer:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme
• Life Assurance cover, four times basic salary
• XPS Rewards
• Employee Assistance Programme
• Paid volunteering day when participating in Company organised events
• Staff referral scheme

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.

We continuously strive to build an inclusive workplace where all forms of diversity are valued.