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- Tasks: Lead the implementation of a new service desk product, managing project delivery and support.
- Company: Join Comms-care, a dynamic IT services and consulting firm focused on innovative solutions.
- Benefits: Enjoy flexible part-time hours, with the opportunity to work independently and collaborate with diverse teams.
- Why this job: Make a real impact by delivering cutting-edge service desk solutions while enhancing your project management skills.
- Qualifications: Proven experience in project management for service desk solutions; UK driving licence required.
- Other info: This is a contract role for 2-3 days a week, with a minimum commitment of 3 months.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Project Manager to lead the implementation of a new service desk product/service. This is a part-time contract role (2-3 days/week) for a minimum of 3 months, covering both project delivery and warranty/support post go-live.
What we need:
- Proven experience as a Project Manager in delivering new service desk solutions to organisations (e.g. ServiceNow, Zendesk, Jira Service Management), including demonstrating full end-to-end ownership from initial requirements gathering and stakeholder alignment through to configuration, implementation, go-live, and post-launch support.
- Able to work independently and coordinate across multiple stakeholders.
- Willing to attend on-site meetings, including joint sessions in Manchester. A valid UK driving licence and car will be essential.
- Available to start soon and commit for at least 3 months.
If you are immediately available and an experienced Project Manager with a strong track record in delivering service desk implementations for new products or services, we would love to hear from you.
Service Desk Project Manager employer: Comms-care
Contact Detail:
Comms-care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Project Manager
✨Tip Number 1
Make sure to highlight your experience with specific service desk solutions like ServiceNow, Zendesk, or Jira Service Management. Tailor your discussions to showcase how you've successfully managed projects from start to finish, as this will resonate well with our needs.
✨Tip Number 2
Demonstrate your ability to work independently and coordinate with multiple stakeholders. Prepare examples of past projects where you effectively managed diverse teams and ensured smooth communication throughout the project lifecycle.
✨Tip Number 3
Since on-site meetings in Manchester are essential, be ready to discuss your availability and willingness to travel. This shows your commitment and flexibility, which are key traits for this role.
✨Tip Number 4
Emphasise your readiness to start soon and your commitment to the minimum contract duration of three months. Being proactive about your availability can set you apart from other candidates.
We think you need these skills to ace Service Desk Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with service desk solutions like ServiceNow, Zendesk, or Jira Service Management. Emphasise your end-to-end project management skills and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for this role. Mention specific projects where you've successfully delivered service desk implementations and how you managed stakeholder relationships.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led similar projects. Use metrics to demonstrate your success, such as improved response times or user satisfaction scores post-implementation.
Prepare for On-Site Meetings: Since the role requires attending on-site meetings in Manchester, mention your willingness to travel and any previous experience working in similar environments. This shows your commitment and readiness for the role.
How to prepare for a job interview at Comms-care
✨Showcase Your Project Management Experience
Be prepared to discuss your previous roles as a Project Manager, particularly focusing on service desk implementations. Highlight specific projects where you demonstrated end-to-end ownership, from requirements gathering to post-launch support.
✨Demonstrate Stakeholder Coordination Skills
Since the role requires coordination across multiple stakeholders, come equipped with examples of how you've successfully managed stakeholder expectations and communication in past projects. This will show your ability to work independently while keeping everyone aligned.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of the service desk solutions mentioned in the job description, such as ServiceNow, Zendesk, or Jira Service Management. Being able to discuss these tools confidently will demonstrate your technical knowledge and readiness for the role.
✨Prepare for On-Site Meeting Scenarios
As the position involves attending on-site meetings, think about how you would handle joint sessions effectively. Prepare to discuss your approach to facilitating discussions and ensuring productive outcomes during these meetings.
