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- Tasks: Join our IT Support team as an IT Administrator, managing accounts and providing top-notch customer service.
- Company: BNP Paribas Real Estate is a leading international real estate provider with over 150 years of expertise.
- Benefits: Enjoy health perks, pension plans, bonus schemes, and a diverse, inclusive workplace.
- Why this job: This role offers growth opportunities in a dynamic environment while making a real impact through technology.
- Qualifications: GCSEs in Maths and English, good IT skills, and previous IT experience are essential.
- Other info: The position is based in London with some travel to other UK offices.
The predicted salary is between 30000 - 42000 £ per year.
BNP Paribas Real Estate, as one of the leading international real estate providers with a network across the UK, offers clients a comprehensive range of services that span the entire real estate lifecycle: Property Development, Transaction, Consulting, Valuation, Property Management, and Investment Management. With over 150 years in the UK property industry and the combined strength of BNP Paribas Real Estate, Strutt & Parker, and John Clegg & Co, we offer unparalleled expertise across all sectors of the real estate market. BNP Paribas Real Estate is present in 30 countries.
The role
BNP Paribas Real Estate has an exciting opportunity for an IT Administrator in the 2nd line team of the IT Support Department. The successful candidate will join a young, tight-knit team in a dynamic environment, interacting with staff across the business. This role offers a great opportunity to grow and learn as you help us achieve business goals through technology. The position is based in London, with some travel to other UK offices.
Roles and responsibilities
- Responsible for all aspects of administration and mobile device management for the UK Support team.
- Processing new starters: account creation, application permissions.
- Processing leavers: shutting down accounts, returning equipment.
- Overseeing and maintaining Vodafone accounts and contracts.
- Mobile setups on iOS.
- Updating internal systems to reflect user changes.
- Managing access requests to applications.
- Supporting the support team as needed.
People skills
- Ability to prioritize and manage workload under pressure.
- Adaptability to meet diverse user expectations.
- Ability to work independently or in a team.
- Excellent telephone manner and communication skills.
- Excellent written and spoken English.
- Planning and organizational skills.
- Sound decision-making.
- Creative thinking.
- Motivated and driven.
Systems and processes
- Manage, coordinate, implement, and develop key activities and processes.
- Ensure process compliance and protect company interests.
- Contribute to projects as needed.
Person specification
- GCSE qualifications including Maths and English.
- Good IT skills, especially Excel.
- Previous IT experience.
- Experience in asset management.
- High accuracy and organizational skills.
- Ability to work independently.
- Effective communication skills at all levels.
Benefits
We offer award-winning benefits, including health & leisure perks, pension, life assurance, income protection, season ticket loans, bonus schemes, share plans, and financial advice. Our workplace promotes diversity, inclusion, and equal opportunity.
IT Administrator employer: BNP Paribas Group
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools used by BNP Paribas Real Estate. Research their mobile device management processes and any software they utilise for account creation and permissions, as this knowledge will demonstrate your proactive approach during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with current employees or during networking events. Being a passionate customer advocate is crucial for this role, so share examples of how you've successfully resolved user issues in the past.
✨Tip Number 3
Connect with current IT Administrators or team members at BNP Paribas Real Estate on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage to tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your adaptability and problem-solving skills in detail. Think of specific scenarios where you've had to manage diverse user expectations or work under pressure, as these are key attributes for success in this dynamic environment.
We think you need these skills to ace IT Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, particularly in administration and mobile device management. Use keywords from the job description to demonstrate that you meet the specific requirements of the IT Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your ability to manage workloads under pressure and your adaptability to meet diverse user expectations, as these are key traits for the role.
Showcase Your Communication Skills: Since excellent communication skills are essential for this position, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated in previous roles.
Highlight Relevant Qualifications: Include any relevant qualifications, such as GCSEs in Maths and English, and any IT certifications you may have. This will help demonstrate your foundational knowledge and commitment to the field.
How to prepare for a job interview at BNP Paribas Group
✨Showcase Your IT Skills
Make sure to highlight your technical skills, especially in areas like mobile device management and Excel. Be prepared to discuss specific tools or software you've used in previous roles that relate to the responsibilities of the IT Administrator position.
✨Demonstrate Customer Service Focus
As a passionate customer advocate, it's crucial to convey your commitment to excellent customer service. Share examples of how you've successfully resolved user issues or improved user experiences in past positions.
✨Emphasise Adaptability and Teamwork
The role requires adaptability to meet diverse user expectations. Be ready to discuss situations where you've had to adjust quickly to changing demands or work collaboratively within a team to achieve goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare by thinking of scenarios where you had to manage workload under pressure or make quick decisions, and be ready to explain your thought process.
