At a Glance
- Tasks: Assist in managing residential sites and support individuals with daily needs.
- Company: People Incorporated is a leading human service agency serving the Southcoast community since 1968.
- Benefits: Enjoy competitive pay, tuition assistance, paid time off, health insurance, and more!
- Why this job: Join a rewarding environment that promotes growth, collaboration, and community impact.
- Qualifications: Requires an associate's degree or relevant experience, plus a current C.N.A. license.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
People Incorporated is a human service agency serving the Southcoast community, including the Greater Fall River and Taunton areas. Our Residential Program is looking for highly motivated individuals to join our team as Assistant Program Operations Managers. This position will serve as a management team member responsible for assisting the Program Operations Manager in the overall functioning of assigned residential site(s).
Individual Related Functions:
- Ensure all physical, emotional, and medical needs of the individuals are met on a daily basis.
- Assist in the development and implementation of Individual Service Plans and Behaviour Support Plans for individuals in assigned sites.
- Ensure all Human Rights are being honoured and monitored with the Human Rights Coordinator and Officers.
- Assist in the development of individual training programs in self-help skills, social aptitude, behaviour management, leisure time use, and advocacy; promote individual choice, empowerment, and dignity; and secure consultant services when necessary.
- Assist in the coordination of individuals in relocation, including promoting individual preference in selection of housing and housemates.
- Assist in the coordination of assigned individual vacations through their personal preference and financial resources.
- Provide Direct Care functions as needed.
- Assist in maintaining financial records and confidential files for individuals residing in assigned sites.
- Act as a professional liaison between People Incorporated and the individuals’ family and guardians and any other stakeholders.
- May be required to use personal vehicle for work purposes.
- Assist in the planning and management of the individuals’ medical care.
Staff Development Related Functions:
- Assist in ensuring assigned staff are oriented and trained for all individual concerns as needed.
- Participate and ensure house meetings are conducted to increase individual empowerment, choice, pride, and ownership.
- Provide ongoing feedback to staff on a consistent basis.
- Address staff performance concerns in a timely fashion with guidance from the Program Operations Manager.
- Provide role modelling, guidance, and direction of the Positive Behaviour Support model through observation and feedback to staff with guidance from the POM and Clinical Support Division.
- Assist in interviewing prospective employees, and coordinate interviews with individuals to facilitate their input in staff selection as needed.
Compliance Related Functions:
- Assist in self-preservation testing and ensure that periodic fire drills are conducted for each individual and/or site.
- Assist in ensuring licensing compliance for assigned sites by reviewing and implementing, if necessary, Department of Developmental Services goals and standards.
- Assist in serving as liaison to licensing agents for routine scheduling and the survey/certification process, and to landlords and governmental agencies, to promote and facilitate individual involvement.
- Assist in conducting the QA assessment tool monthly as needed.
- Assist in providing oversight of MAP implementation, training and compliance, familiarity with regulations and updates.
- Conduct staff training pursuant to Agency and MAP policy and procedure to ensure Agency and division compliance.
- Participate in all staff meetings and required training sessions, including in-service training, as scheduled.
- Maintain all program and Agency required trainings.
Administrative Related Functions:
- Assist in providing oversight of staff time management, coverage, and overtime.
- Conduct staff meetings on a monthly basis or as needed.
- Provide reports and program information as directed, including coordinating the collating and forwarding of documents to associate departments and agencies.
- Assist in communicating with guardians and families.
- Act as Interim Program Operations Manager in the absence of Program Operations Manager.
- Serve as on-call supervisor during on-shift hours, including nights and weekends as needed.
- Assist in coordinating relief pool scheduling and evaluation.
- Maintain expertise in field through attendance at assigned training.
- Work collaboratively with other Residential Division sites to provide supports as needed.
- Work as a part of a multidisciplinary team to achieve desired outcomes.
- Attend Residential Division Team meetings as assigned.
- Review and adhere to budget.
- Perform other duties as assigned.
Facilities Related Functions:
- Assist in the coordination and participate in licensing and other internal and/or external reviews as needed.
- Ensure all necessary equipment and facility inspections conform to regulatory standards.
- Maintain cleanliness of Agency vehicle and keep related maintenance logs.
Qualification Requirements:
- An associate’s degree in human services or a related field; or one year of related experience.
- Current Massachusetts C.N.A. license.
- Excellent oral and written communication skills.
- Ability to demonstrate effective project management skills.
- Ability to follow organization policies, procedures, and management decisions.
- Ability to supervise or coordinate others in a residential setting serving developmentally disabled adults.
- Ability to respond adeptly and responsibly to site and division emergencies.
- Ability to safely transport individuals using an Agency and/or personal vehicle.
- Ability to stay on shift until the following shift has all arrived or management has approved otherwise.
- A qualifying criminal background check, driving record and a valid driver’s license.
- A current copy of all required health records and TB assessments.
Preferred:
- Individuals with interest in C.N.A, PCA and HHA type work are encouraged to apply.
- Students in Human Services, Psychology, and Sociology programs are encouraged to apply.
- Excellent oral and written communication skills and the ability to demonstrate effective project management and leadership skills.
Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities. At People Incorporated you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes:
- Tuition Assistance Program
- 4 weeks accrued paid time off
- 11 paid holidays annually
- Health Insurance
- 403(b) savings plan
- Wellness Activities and initiatives
- Select employee discounts through LifeMart
- FSA
- Employee Assistance Program
- FREE Life and Long-term Disability Insurance
- Short-term Disability Insurance
- Public Services Student Loan Forgiveness Program
People Incorporated is committed to an inclusive and diverse work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGBTQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce that reflects the diverse backgrounds of those we serve is what drives our Agency’s success. We continue to promote an environment of continuous learning, inclusion, mutual respect, and belonging to ensure our employees feel valued, seen, and heard.
C.N.A Assistant Program Operations Manager RCA404 employer: People Incorporated
Contact Detail:
People Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land C.N.A Assistant Program Operations Manager RCA404
✨Tip Number 1
Familiarise yourself with the specific needs of the individuals you will be supporting. Understanding the unique challenges faced by those in residential care can help you demonstrate your commitment and suitability for the role during interviews.
✨Tip Number 2
Network with current or former employees of People Incorporated. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Assistant Program Operations Manager position.
✨Tip Number 3
Highlight any relevant experience in human services or project management during your discussions. Being able to articulate how your background aligns with the responsibilities of the role will make you a more attractive candidate.
✨Tip Number 4
Prepare thoughtful questions about the role and the organisation to ask during your interview. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace C.N.A Assistant Program Operations Manager RCA404
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the C.N.A Assistant Program Operations Manager role. Emphasise any previous work in human services, project management, or direct care.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about working with People Incorporated. Mention specific aspects of the job description that resonate with you and how your background makes you a great fit.
Showcase Communication Skills: Since excellent oral and written communication skills are crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Use professional language and structure your documents well.
Highlight Relevant Qualifications: Clearly state your qualifications, such as your C.N.A. license and any degrees in human services or related fields. If you have experience with developmental disabilities or in residential settings, make sure to include that as well.
How to prepare for a job interview at People Incorporated
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the C.N.A Assistant Program Operations Manager. Be prepared to discuss how your skills and experiences align with the specific functions mentioned, such as developing Individual Service Plans and ensuring compliance with regulations.
✨Showcase Your Communication Skills
Since excellent oral and written communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with team members, families, or stakeholders in previous roles, especially in challenging situations.
✨Demonstrate Leadership and Teamwork
This position involves supervising staff and working as part of a multidisciplinary team. Be ready to share examples of your leadership experience and how you've successfully collaborated with others to achieve common goals, particularly in a residential setting.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the challenges faced by the programme, and opportunities for professional development within People Incorporated. This shows your genuine interest in the role and the organisation.