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- Tasks: Join our team as a Customer Support Agent, answering queries and providing top-notch service.
- Company: AJ Bell is a fast-growing investment platform in the UK, trusted by over 593,000 customers.
- Benefits: Enjoy hybrid working, competitive salary, generous holiday, and perks like gym access and professional development.
- Why this job: Be part of a supportive team culture with excellent career growth opportunities and ongoing training.
- Qualifications: Five GCSEs including Maths and English; customer service skills and a professional phone manner are essential.
- Other info: Flexible shifts, social events, and a commitment to diversity make AJ Bell a great place to work.
The predicted salary is between 22000 - 30000 £ per year.
Calling all customer service professionals! We are looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers. For hardworking individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.
What does the job involve?
Our customer support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range. You'll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies. We're recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner. This represents an excellent opportunity to work in a fast-paced client services department with ongoing support to enhance your knowledge and experience. Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.
Knowledge & Experience:
- Five GCSEs grades A*-C (or equivalent), including Maths & English
- The ability to demonstrate excellent customer service skills
- A polite and professional telephone manner
- Strong communication skills, both written and verbal
- Competent with Microsoft Word, Excel and Outlook
- Ability to work under pressure and meet deadlines
- Patience and empathy with customers who may need extra support
- Previous experience in a call/contact centre role is desirable but not essential
- Previous financial services exposure is desirable but not essential
In return we will provide all the training and support you need in order to develop within your role. There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. This role is 40 hours per week with varied shift patterns on a rota basis, covering opening times; Monday to Friday 8am till 9pm, 1 in 4 Saturdays and some bank holidays across the year.
What we offer:
- Starting salary £26,368 per annum
- Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 6%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan - provided by SimplyHealth
- Discounted private healthcare scheme and dental plan
- Free on-site gym providing a wide range of free classes
- Employee Assistance Programme
- Bike loan scheme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Discounted nursery fees at Kids Planet on Exchange Quay
- Loans for travel season tickets
- Death in service scheme
- Paid time off for volunteer work
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
- Parking at Exchange Quay (Subject to availability)
- Personal development programmes built around you and your career goals, including access to personal skills workshops
- Ongoing technical training
- Professional qualification support
- Talent development programmes
- Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
- Monthly leadership breakfasts and lunches
- Casual dress code
Hybrid working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Customer Support Agent employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Familiarise yourself with AJ Bell's products and services. Understanding their offerings will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone support, consider role-playing scenarios with friends or family to build confidence and improve your telephone manner.
✨Tip Number 3
Research common customer service challenges in the financial services sector. Being prepared with solutions or approaches to these issues can set you apart as a candidate who is proactive and knowledgeable.
✨Tip Number 4
Network with current or former employees of AJ Bell on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to communicate effectively, handle pressure, and provide excellent customer support, as these are key for the Customer Support Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer queries in the past and how you align with AJ Bell's values and commitment to great service.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office tools and any previous experience in a call or contact centre. This will demonstrate your readiness for the role and your ability to adapt quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Aj Bell
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've handled customer queries in the past. Highlight your ability to remain calm under pressure and demonstrate patience and empathy.
✨Familiarise Yourself with AJ Bell
Do some research on AJ Bell and its services before the interview. Understanding their products and values will help you answer questions more effectively and show your genuine interest in the company.
✨Practice Common Interview Questions
Prepare for common interview questions related to customer support roles, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Strong Communication Skills
As a Customer Support Agent, strong verbal and written communication skills are essential. During the interview, focus on articulating your thoughts clearly and professionally, and ensure you listen carefully to the interviewer's questions.
