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- Tasks: Lead food, beverage, and guest services at a vibrant retirement village.
- Company: Join RVG, a values-led organisation focused on community and healthy ageing.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Be part of launching a new village and creating welcoming spaces for residents.
- Qualifications: 3+ years in hospitality, with leadership experience and strong organisational skills.
- Other info: Opportunity to obtain a Level 3 Supervisor Certificate and Personal Licence.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional hospitality and creating vibrant community spaces? Join us as a Hospitality Manager and play a key role in leading the food, beverage, and guest services at our new West Byfleet based retirement village.
As a Hospitality Manager, you will oversee the full food and beverage operation within the village - from restaurant service to events - ensuring it is welcoming, commercially successful, and tailored to the needs of our residents, as well as serving the wider public.
You’ll lead a passionate team, uphold the highest service standards, and work collaboratively across departments to bring our vision to life; a world where everyone has the opportunity to age well.
A unique and exciting aspect of this role is its involvement in the mobilisation of this brand-new village - where you’ll take the lead in launching new hospitality operations. From planning layouts and recruiting teams, to working with suppliers and co-ordinating launch events, you’ll ensure our new village opens smoothly and successfully.
Key Responsibilities- Lead all food, beverage and guest services across the village
- Manage team recruitment, training, rotas, performance and development
- Oversee mobilisation activities for new village openings
- Plan and deliver events in partnership with community and sales teams
- Ensure compliance with food hygiene, health & safety and licensing requirements
- Support commercial performance: revenue, budgets, suppliers and stock control
- Build strong resident and customer relationships; respond to feedback with professionalism
- Drive continuous improvement in service delivery and team operations
- 3+ years of hospitality experience, with at least 1 year in a leadership role
- A passion for creating welcoming, inclusive environments
- Experience managing teams, rotas, budgets and hospitality service delivery
- Knowledge of industry standards including food hygiene and alcohol licensing
- Strong organisational, communication and problem-solving skills
- Ability to work collaboratively with diverse stakeholders
- Ideally, a Level 3 Supervisor Certificate and/or a Personal Licence (or willingness to obtain one)
At RVG, we put people and community first. You’ll join a supportive team in a values-led organisation that believes in:
- Age Well: Creating vibrant communities for healthy ageing.
- Community: Building belonging through shared experiences.
- Keep Improving: Always learning, always growing.
- Invest Wisely: Making smart decisions for long-term impact.
- Planet Positive: Acting sustainably and responsibly.
- One Team: Succeeding together.
Hospitality Manager employer: Retirement Villages Group
Contact Detail:
Retirement Villages Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific needs and preferences of the retirement community. Understanding the demographic you’ll be serving can help you tailor your approach and demonstrate your commitment to creating a welcoming environment.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in managing food and beverage operations in similar settings. This can provide you with valuable insights and connections that may help you stand out during the hiring process.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects. Highlighting your ability to motivate and develop staff will resonate well with us as we look for someone to lead our passionate team.
✨Tip Number 4
Prepare to discuss how you would handle challenges related to food hygiene and health & safety compliance. Being proactive about these issues demonstrates your understanding of industry standards and your commitment to maintaining high service quality.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hospitality Manager position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hospitality experience, particularly any leadership roles. Mention specific examples of how you've managed teams, events, or food and beverage operations to demonstrate your suitability for the role.
Showcase Your Passion: Express your passion for creating welcoming environments and community spaces in your application. Use personal anecdotes or experiences that illustrate your commitment to exceptional hospitality and service.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of the company. Highlight how your personal values align with their focus on community, continuous improvement, and sustainability.
How to prepare for a job interview at Retirement Villages Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating welcoming environments. Share specific examples from your past experiences where you went above and beyond to enhance guest satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight any experience you have with recruitment, training, and performance management.
✨Understand the Role of Mobilisation
Familiarise yourself with the concept of mobilising a new village. Be ready to discuss how you would approach planning layouts, recruiting staff, and coordinating launch events to ensure a smooth opening.
✨Emphasise Compliance Knowledge
Since compliance with food hygiene and health & safety is crucial, be prepared to talk about your knowledge of industry standards. Mention any relevant certifications you hold or are willing to obtain.
