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For Companies At a Glance
- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, 50% room discounts, annual bonuses, and a supportive workplace culture.
- Why this job: Be part of a diverse team focused on personal growth and delivering unbeatable value to customers.
- Qualifications: Previous leadership experience in a customer-facing role; food & beverage experience is a plus.
- Other info: Opportunity for career progression and a focus on employee wellbeing through the 'Better Me' initiative.
The predicted salary is between 24000 - 32000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.
As an Assistant Hotel Manager at Travelodge Leicester City Centre, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- Circa £28,000 Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as an Assistant Hotel Manager appeal to you? then click ‘apply’ now. We’d love to hear from you.
Assistant Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and customer service philosophy. Understanding their commitment to customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Travelodge, especially those in management roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your leadership skills and ability to motivate a team. Be ready to discuss how you've handled challenges in a fast-paced environment.
✨Tip Number 4
Research common KPIs in the hospitality industry and think about how you would approach achieving them. Being able to discuss specific strategies for maximising sales and improving customer satisfaction will set you apart.
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Assistant Hotel Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and team leadership. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet KPIs and improve customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team management. Provide examples of how you've successfully led teams in the past and how you can contribute to the Travelodge ethos of delivering outstanding customer experiences.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, problem-solving, and experience in food and beverage management if applicable. Mention any experience with training or developing team members, as this is a key part of the role.
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated and developed team members in previous positions.
✨Familiarise Yourself with the Brand
Research Travelodge and understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their expectations during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios related to customer feedback, team dynamics, or operational challenges, and prepare your responses.
