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- Tasks: As a Field Service Technician, you'll install, service, and repair gaming terminals.
- Company: Join Light & Wonder, a leader in land-based gaming technology for iconic casinos worldwide.
- Benefits: Enjoy a competitive salary, company van, mobile phone, and flexible working hours.
- Why this job: Be part of an innovative team that values customer service and cutting-edge technology.
- Qualifications: Passion for tech, strong communication skills, and a full UK driving licence required.
- Other info: Entry-level candidates with relevant qualifications are encouraged to apply.
The predicted salary is between 22000 - 30000 £ per year.
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Light & Wonder is currently recruiting for Field Service Technicians to cover our customer sites around the TW / SL / UB postcode areas. Field Service Technicians are responsible for the service, installation and repair of betting and gaming terminals.
As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible for assisting in the development of customer service procedures and continuously improving the quality of the service we provide.
Travel around your designated geography will be required; however, other travel to other areas as and when needed for cover may be required. The role covers a key area of our business so with that in mind the role requires you to work 40 hours per week on a rolling 5 days out of 7 days working pattern. You will be provided with a company van, mobile phone and tablet and all other relevant equipment and tools needed.
Key Responsibilities:- To ensure all new shop installations are of the highest standard.
- Co-ordinate and supervise the removal of equipment from customers' premises.
- Maintain good customer relationships with all shop staff and provide basic operating procedures, event instruction and any information on new software/hardware.
- To maintain all shops during service calls and preventive maintenance visits in accordance.
- Carry out shop visits and maintenance on an ongoing regular basis as instructed by your Line Manager.
- Log any concerns, incidents and feedback from customers.
- A passion for technology and the desire and ability to learn new systems.
- Strong customer service skills.
- Clear and confident communication skills.
- Good time keeping and the ability to work to targets.
- A full UK driving license.
- Applicants with little experience, but relevant qualifications may also be considered.
- Previous experience working within a technical role would be preferable, ideally within the gaming/electronics field or IT sector.
You may have experience of the following: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer.
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Gambling Facilities and Casinos
Field Service Tech employer: Light & Wonder
Contact Detail:
Light & Wonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Tech
✨Tip Number 1
Familiarise yourself with the gaming industry, especially the technology and products used in casinos. Understanding the latest trends and innovations can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field by attending gaming expos or tech meetups. Building connections can lead to valuable insights and potential referrals for the Field Service Tech role.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role involves maintaining good relationships with shop staff, showcasing your ability to communicate effectively will be crucial.
✨Tip Number 4
Be ready to demonstrate your technical skills during the interview. Practising troubleshooting common issues related to gaming terminals can help you feel more confident and prepared.
We think you need these skills to ace Field Service Tech
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Service Technician position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to technical roles, customer service, or the gaming/electronics field. Use specific examples to demonstrate your skills and how they align with the job requirements.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your passion for technology and customer service. Mention why you are interested in working for Light & Wonder and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Light & Wonder
✨Show Your Passion for Technology
As a Field Service Technician, your enthusiasm for technology is crucial. Be prepared to discuss any relevant experiences or projects that showcase your interest and ability to learn new systems.
✨Demonstrate Strong Customer Service Skills
This role requires excellent customer service abilities. Think of examples where you've successfully resolved customer issues or provided training, and be ready to share these during the interview.
✨Prepare for Technical Questions
Expect questions related to your technical knowledge and experience in the gaming or electronics field. Brush up on relevant concepts and be ready to explain how you would approach common technical challenges.
✨Highlight Your Time Management Skills
With a rolling 5 days out of 7 working pattern, time management is key. Prepare to discuss how you prioritise tasks and manage your schedule effectively, especially when travelling to different customer sites.
