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- Tasks: Be the first point of contact for customer queries via calls, emails, and webchats.
- Company: Progress Housing Group is a catalyst for positive change, impacting lives through safe homes.
- Benefits: Enjoy a competitive salary, hybrid working, and professional development opportunities.
- Why this job: Join a supportive team where your contributions truly make a difference in the community.
- Qualifications: Organisational skills, adaptability, good communication, and a friendly attitude are essential.
- Other info: We value diversity and encourage applications from underrepresented groups.
The predicted salary is between 26300 - 31600 £ per year.
A competitive salary of £29,361 in recognition of your skill and dedication. A permanent contract for stability with training to help obtain new skills and experience. Hybrid working to support work life balance where it matters.
Progress Housing Group and our dedicated team of 900 colleagues has been more than a housing provider; we’ve been a catalyst for positive change. We can proudly reflect on the countless lives we’ve impacted - providing safe homes and supporting independence. We’re proud of our journey, standing by our communities through every season of life. Together, we are committed to making a positive difference every day.
Our Values
- We are people-focused - we treat everyone fairly and understand the diverse needs of our customers and colleagues.
- We are forward-thinking - we search for and implement innovative solutions to overcome challenges.
- We are genuine - we are open, honest, and energetic in all that we do.
- We are expert - we use our knowledge and expertise to provide the best possible service.
- We are collaborative - we work together with partners, tenants, and communities to achieve more.
Your Role
As a Customer Contact Officer, you will provide a first point of contact response to queries, you will answer customer calls, emails, webchats and visits across a number of areas.
What We Are Looking For
- Organisational and problem-solving skills
- The ability to adapt to change
- Good communication skills
- A friendly and professional attitude
- The ability to be a team player who puts the customer at the heart of everything you do.
This is a fantastic opportunity to join a supportive team where you can make a real impact. At Progress Housing Group, we offer an opportunity for professional development and growth within a company that truly values its people. If you are ready to make a difference and grow your career with us, apply today!
Application Closing Date: 13th July 2025 at 23:59pm
Interview Date: w/c 21st July 2025
We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups.
Customer Contact Officer employer: Progress Housing Group
Contact Detail:
Progress Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Officer
✨Tip Number 1
Familiarise yourself with Progress Housing Group's values and mission. When you understand their commitment to community and customer service, you can tailor your conversations during the interview to reflect how your personal values align with theirs.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you articulate your thoughts clearly and confidently, especially when discussing how you would handle customer queries or challenging situations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved customer issues. This will demonstrate your capability to adapt and think on your feet, which is crucial for a Customer Contact Officer.
✨Tip Number 4
Network with current or former employees of Progress Housing Group. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Customer Contact Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Contact Officer position. Understand the key responsibilities and required skills, such as organisational skills and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the values of Progress Housing Group. Emphasise your customer service experience and any problem-solving abilities you possess.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with those of Progress Housing Group and provide examples of how you've demonstrated a customer-focused approach in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for a Customer Contact Officer.
How to prepare for a job interview at Progress Housing Group
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Progress Housing Group's values. They are people-focused, forward-thinking, genuine, expert, and collaborative. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Communication Skills
As a Customer Contact Officer, strong communication skills are essential. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering questions in a friendly and professional manner, and consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Problem-Solving Abilities
The role requires excellent organisational and problem-solving skills. Prepare to discuss specific instances where you've successfully resolved customer issues or adapted to changes in a work environment. This will show your potential employer that you can handle the challenges of the role.
✨Emphasise Teamwork
Progress Housing Group values collaboration, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team success and how you prioritise putting the customer at the heart of everything you do. This will demonstrate that you're a team player who aligns with their mission.
