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- Tasks: Engage customers, provide exceptional service, and support the team in a dynamic retail environment.
- Company: Join World Duty Free, a leader in luxury retail with a commitment to customer satisfaction.
- Benefits: Enjoy perks like free parking, discounts, a bonus scheme, and wellbeing support.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact on customer experiences.
- Qualifications: A positive attitude, teamwork spirit, and flexibility in a fast-paced setting are essential.
- Other info: Comprehensive training provided; we value diversity and encourage all to apply.
The predicted salary is between 24000 - 36000 £ per year.
Fantastic benefits include free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts).
Advanced Customer Service Advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.
Your responsibilities will be to:
- Support the Customer Service Leader in inspiring the team and acting as a role model
- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Open & close, run the store, deliver briefings to team in absence of the customer service leader
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store
What do you need to be an Advanced Customer Assistant at World Duty Free?
- Passion about working in a team
- Positive can-do attitude, to support & encourage the team
- Flexibility to adapt to the fast-paced environment
- Self-motivation, enthusiasm, and professionalism
World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
In addition, as an Advanced Customer Service Representative your benefits will include:
- Company bonus scheme
- Employee Assistance programme – Confidential advice service to support our teams on a range of issues including personal & financial – your wellbeing is important to us!
- Discounts on products for our staff, family, and friends
- Free parking
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
The application process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview; however, if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Advanced Customer Service Assistant employer: Northgate Vehicle Hire Careers
Contact Detail:
Northgate Vehicle Hire Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Customer Service Assistant
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the expectations for an Advanced Customer Service Assistant.
✨Tip Number 2
Familiarise yourself with the products and promotions offered by World Duty Free. Being knowledgeable about their luxurious offerings will not only impress your interviewers but also demonstrate your enthusiasm for the role.
✨Tip Number 3
Emphasise your ability to work in a fast-paced environment. Prepare to discuss how you handle pressure and adapt to changing situations, as flexibility is key for this position.
✨Tip Number 4
Highlight your teamwork skills. Be ready to share experiences where you've successfully collaborated with colleagues to achieve common goals, as this role requires supporting and inspiring the team.
We think you need these skills to ace Advanced Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Advanced Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the products offered by World Duty Free. Mention specific examples of how you've successfully built rapport with customers in the past.
Double-Check Your Application: Before submitting, review your application for any spelling or grammatical errors. Ensure all contact details are correct and that you have included any additional documents requested in the job listing.
How to prepare for a job interview at Northgate Vehicle Hire Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering a world-class service experience.
✨Demonstrate Team Spirit
Since the role involves supporting the team and acting as a role model, be prepared to discuss how you work well in a team environment. Highlight any previous experiences where you contributed to team success or helped inspire your colleagues.
✨Prepare for Fast-Paced Scenarios
The job requires flexibility in a fast-paced environment. Think of examples where you successfully managed multiple tasks or adapted quickly to changes. This will show that you can thrive under pressure and maintain high standards.
✨Research the Company and Its Values
Familiarise yourself with World Duty Free's values and benefits. Being knowledgeable about the company will not only impress your interviewers but also allow you to tailor your answers to reflect their culture and expectations.
