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- Tasks: Join us as a Team Member, welcoming customers and ensuring they have a fantastic experience.
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 UK centres.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun team, create lasting memories, and grow your career in a vibrant environment.
- Qualifications: We seek energetic individuals with great customer service skills and a friendly attitude.
- Other info: Flexible shifts available, with opportunities for career progression through training programmes.
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why... Join Hollywood Bowl Group as a Team Member. In return, you will get:
- The opportunity to earn an extra 50p per hour, paid monthly
- Access to apprenticeship programmes and in-house management training
- Optional pension plan
- Additional days holiday with length of service, up to five days
- Ongoing training and career development opportunities
- Free game vouchers every month
- 30% discount on food and drink for you and up to five friends
- 50% off food when working
- Access to our Team Member Support Programme, including counselling, life coaching, cognitive behaviour therapy, and Mental Health First Aiders
- Long service awards
- A £15 donation to our charity partner upon completing induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What... As a Team Member, you will be at the heart of the customer experience! No two shifts are the same; you may be welcoming customers, hosting parties, or serving food and drinks. Your professional and enthusiastic approach will ensure customers have an enjoyable and value-for-money experience. Team Members are trained across all key areas, including support roles in the kitchen if required.
Opening Hours and Shift Patterns: Typically open seven days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays, requiring availability during these periods. Shift patterns include:
- Weekday AM: 09:00 - 17:00
- Weekday PM: 17:00 - 00:00
- Weekend AM: 09:00 - 18:00
- Weekend PM: 16:00 - 01:00
Shift times may vary by centre. Inductions and ongoing training will prepare you for success, with opportunities for career progression through apprenticeships and management training.
To succeed as a Team Member, you should have:
- Excellent customer service and communication skills
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive team spirit
- Flexibility with working hours and shifts
- Basic literacy and numeracy skills
The Who... Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since going public in 2016, we have expanded to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud market leaders in experiential family entertainment, continually expanding with new sites each year. We value diversity and are committed to creating an inclusive workplace where all employees' contributions are recognized and valued. A diverse workforce makes us more relevant, competitive, and resilient.
Team Member employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and creating memorable experiences will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Be prepared to demonstrate your customer service skills in real-time scenarios. During the interview, you might be asked how you would handle specific situations with customers, so think of examples from your past experiences that highlight your ability to stay positive and energetic under pressure.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. Highlight any previous roles where you've thrived in busy settings, as this will reassure the hiring team that you can keep up with the demands of the job and contribute positively to the team dynamic.
✨Tip Number 4
Flexibility is key! Make sure to express your willingness to work various shifts, especially during peak times like weekends and holidays. This shows that you're committed to being a reliable team member and ready to support the business when it needs you most.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required teamwork. Use keywords from the job description to show you understand what they are looking for.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hollywood Bowl Group and how your skills align with their values.
Showcase Your Personality: In your application, let your personality shine through. Hollywood Bowl Group values a friendly and supportive team spirit, so share experiences that demonstrate your ability to connect with others.
Highlight Flexibility: Since the role requires availability during evenings, weekends, and school holidays, make sure to mention your flexibility in working hours. This shows you are committed and ready to meet their needs.
How to prepare for a job interview at Hollywood Bowl
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share why you want to work in a fun and fast-paced environment like Hollywood Bowl Group.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Be Flexible with Availability
Since the job requires working evenings, weekends, and school holidays, be ready to discuss your availability. Show that you're flexible and willing to adapt your schedule to meet the needs of the business.
✨Emphasise Team Spirit
Hollywood Bowl Group values a friendly and supportive team spirit. Be prepared to talk about your experiences working in teams, how you contribute positively, and how you handle challenges with colleagues.
