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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, and opportunities for personal development.
- Why this job: Be part of a passionate team celebrating life's moments in a fast-paced environment.
- Qualifications: Must have leadership skills, a customer-centric mindset, and a positive attitude.
- Other info: Exciting prospects for growth and development within a supportive company culture.
The predicted salary is between 28000 - 42000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
Location: Stowmarket
Contracted Hours Available: 8
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate good leadership skills.
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Package Description
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounted mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their passion for celebrating customers' life moments will help you align your answers during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you improved team performance or customer service, as these are key aspects of the Team Leader role.
✨Tip Number 3
Be ready to discuss your approach to customer service. Since the role focuses on putting the customer at the heart of everything, prepare to share your strategies for enhancing customer experience and handling difficult situations.
✨Tip Number 4
Research the local store's performance and any recent news about Card Factory. This knowledge will not only impress your interviewers but also allow you to ask insightful questions, showing your genuine interest in the position.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position at Card Factory. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team, improved customer service, or drove commercial growth.
Emphasise Customer Focus: Since the role is customer-centric, make sure to include examples that demonstrate your commitment to excellent customer service. Highlight any relevant achievements in enhancing customer experiences.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Use it to express your enthusiasm for celebrating customers' life moments and how you can contribute to the team culture.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, your role revolves around enhancing customer experiences. Be prepared to share examples of how you've previously prioritised customer satisfaction and how you plan to continue doing so at Card Factory.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing specific instances where you've successfully led a team. Emphasise your ability to motivate others and create a positive team culture, which is crucial for this role.
✨Be Commercially Minded
Understand the importance of commercial growth in retail. Familiarise yourself with basic store performance metrics and be ready to discuss how you can contribute to achieving sales targets and improving store performance.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your skills and experiences effectively.
