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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life's moments in a fast-paced retail environment.
- Qualifications: Must have leadership skills, a customer-centric mindset, and be commercially minded.
- Other info: Exciting prospects for growth and development in a supportive workplace.
The predicted salary is between 27000 - 32000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
Location: Gloucester quays
Contracted Hours Available: 17
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellent service.
- You will be able to demonstrate good leadership skills.
- Positive forward-thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Package Description
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounted mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Be ready to discuss specific situations where you drove performance or improved customer service.
✨Tip Number 3
Research the local market and competitors. Being knowledgeable about the retail landscape in Gloucester will demonstrate your commercial awareness and commitment to driving growth for Card Factory.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. This can provide you with insider insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team or improved customer service in previous roles.
Highlight Customer Focus: Since the role is centred around customer experience, make sure to include instances where you have gone above and beyond to meet customer needs. This will demonstrate your commitment to putting customers at the heart of everything.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work for Card Factory and how you can contribute to their mission of celebrating life moments.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, your role revolves around enhancing customer experiences. Be prepared to share examples of how you've previously prioritised customer satisfaction and how you plan to continue doing so at Card Factory.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing specific instances where you've successfully led a team. Emphasise your ability to motivate others and create a positive team culture, which is crucial for this role.
✨Be Commercially Minded
Understand the importance of commercial growth in retail. Familiarise yourself with basic store performance metrics and be ready to discuss how you can contribute to achieving sales targets and improving store performance.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your skills and experiences effectively.
