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For Companies At a Glance
- Tasks: Provide exceptional customer service and handle policy and claims enquiries.
- Company: Join NFU Mutual, a top ten UK insurance company with over 110 years of experience.
- Benefits: Enjoy competitive salary, pension contributions, and 20 days holiday plus bank holidays.
- Why this job: Be part of a supportive team that values honesty, integrity, and personal growth.
- Qualifications: No insurance experience needed; just bring your enthusiasm and good communication skills.
- Other info: Full training provided with opportunities for career progression and recognised qualifications.
The predicted salary is between 28800 - 42000 £ per year.
Salary: Dependant on experience
Full Time position x2
Permanent Contract
Location: Dingwall and Thurso
Monday to Friday 9am-5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
Due to continued growth we have two opportunities which have arisen within our Dingwall and Thurso Agencies.
About the role:
We are looking to further enhance our thriving, friendly, supportive & professional team. In this role you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.
Providing exceptional customer service, you will handle policy and claims enquiries, provide insurance quotations selling the benefits of NFU Mutual policies and undertake insurance transactions and general sales tasks with a 'can-do' proactive attitude. You will also maximise inbound and outbound sales opportunities, cross selling general insurance and Financial Services products to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.
About you:
- Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
- A confident personality who can work well within a team environment but can also work just as well as an individual.
- Someone who shows initiative and has a 'can do' attitude.
- Good interpersonal skills, communication skills, & relationship building abilities.
- Sales and/or customer service experience is desirable; however, insurance experience is not essential.
- Minimum standard grade English or equivalent.
Our commitment to you:
- Full and ongoing training in a supportive environment with opportunities to progress within the agency and gain recognised qualifications.
- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices.
- Long-term career development opportunities.
- Competitive salary.
- Competency based salary progression.
- Pension Contributions.
- 20 days holiday (this increases by 1 day each year up to 5 years) plus bank holidays.
Please apply in writing with CV to: Dingwall_agency@nfumutual.co.uk
Closing date for all applications: 31/7/2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
Customer Service Advisor employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and services. Understanding their commitment to customer service and the specific products they offer will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling policy and claims enquiries, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Prepare examples from your past experiences that highlight your adaptability and how you've successfully collaborated with others to achieve common goals.
✨Tip Number 4
Be ready to discuss your sales experience or customer service achievements. Even if you lack direct insurance experience, demonstrating your success in previous roles can illustrate your potential to excel in this position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to provide excellent service, handle enquiries, and work well in a team, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific qualities that align with NFU Mutual's values, such as honesty, integrity, and a proactive attitude towards customer service.
Highlight Relevant Skills: In your application, focus on interpersonal and communication skills, as well as any sales experience you may have. Even if you lack insurance experience, demonstrating your ability to learn quickly and build relationships is crucial.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at NFU Mutual
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and turned them into positive outcomes, as this role heavily focuses on delivering a fantastic customer experience.
✨Demonstrate Your Team Spirit
NFU Mutual values teamwork, so be ready to discuss how you work well in a team environment. Share instances where you collaborated with colleagues to achieve a common goal or supported a teammate in need.
✨Exhibit a 'Can-Do' Attitude
The job description emphasises a proactive approach. Be prepared to talk about times when you took the initiative to solve a problem or improve a process, showcasing your enthusiasm and drive.
✨Research NFU Mutual
Familiarise yourself with NFU Mutual's products and services, as well as their values and mission. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
