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- Tasks: Join us as a Service Advisor, connecting customers with our workshop and ensuring top-notch service.
- Company: Sytner Group represents over 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a supportive team that values your growth and offers career development opportunities.
- Qualifications: Previous Service Advisor experience in the automotive industry is essential; strong customer service skills are a plus.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 30000 - 42000 £ per year.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Maidenhead. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Service Advisor employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the brands and services offered by Sytner. This knowledge will help you engage confidently with customers and demonstrate your passion for the role during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. Being able to showcase your ability to handle customer queries and concerns effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Sytner to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or career development shows that you're serious about growing within the organisation.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience as a Service Advisor in the automotive industry. Detail specific responsibilities and achievements that showcase your customer service skills and ability to liaise effectively with both customers and technicians.
Tailor Your CV: Customise your CV to align with the job description provided by Sytner. Use keywords from the job listing, such as 'customer care', 'organisational skills', and 'administrative skills', to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how your skills can contribute to Sytner's commitment to outstanding customer service. Be sure to mention your understanding of the automotive industry.
Showcase Soft Skills: In your application, highlight your soft skills such as communication, empathy, and problem-solving. These are crucial for a Service Advisor role where building rapport with customers is key to providing excellent service.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your commitment to outstanding service.
✨Familiarise Yourself with Automotive Terminology
Brush up on common automotive terms and concepts. This will not only help you communicate effectively with technicians but also show your passion for the industry during the interview.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, be ready to discuss how you manage multiple tasks and prioritise effectively. Consider sharing specific tools or methods you use to stay organised.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
