Product Support Representative – Volvo Construction Equipment – Guildford, WA

Ever thought about stepping away from the tools but still want to stay hands-on and connected to the heavy equipment industry? Here’s your chance to transition into a rewarding, long-term career with CJD Equipment as our next Product Support Representative – Construction Equipment. In this dynamic role, you’ll provide technical and after-sales support to both our service team and valued customers across the region. You’ll draw on your industry knowledge to troubleshoot, guide, and resolve issues efficiently – sometimes with the support of your broader team – to ensure machinery is operating at peak performance.

Working closely with both internal teams and customers, your ability to deliver timely, professional solutions will help drive customer satisfaction and strengthen long-term relationships. Some travel within WA is required, but we offer flexibility to ensure it fits with your lifestyle.

Job Responsibilities

• Provide technical support and assistance to customers via phone, email, live chat and in person on site.
• Diagnose and troubleshoot technical issues and provide solutions or escalate to higher-level support teams as necessary.
• Respond to customer inquiries in a timely and professional manner and provide clear and concise explanations of technical issues.
• Document customer interactions in our database, including details of technical issues, solutions provided, and customer information.
• Keep up to date with new products, services, and technologies, and attend training sessions as needed.
• Always maintain a positive and professional demeanour and provide excellent customer service to all customers.
• Follow established policies and procedures, and comply with all regulations and standards.

Requirements for the role:

• A strong technical Mechanical or Electrical background, with a passion for heavy equipment.
• A strong safety-first approach – for yourself and those around you.
• Provide excellent customer service to the service team, internal and external customers.
• Outstanding people skills to work with customers, suppliers, and our team to solve problems and deliver great service.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical customers.
• Relevant trade qualifications and at least 3 years of hands-on experience working on construction equipment.
• Solid technical knowledge of earthmoving machinery (Volvo CE experience highly regarded).
• A background in product support or similar industry experience.
• The ability to conduct customer training and mentor internal staff.
• Professional presentation and a positive, friendly attitude.
• Strong computer literacy and a current C-Class or above driver’s licence.
• The ability to pass a pre-employment medical and drug & alcohol screening.

What’s in it for you?

• Pay: Competitive salary and package which includes company supplied vehicle and technology.
• Perks: Discounts with national brands, including HBF and Bunnings.
• Gear: Smart uniforms, quality workwear, and all PPE provided.
• Career: Ongoing training, career development, and genuine advancement opportunities.
• Culture: A supportive and down-to-earth team you’ll enjoy working with.
• Stability: CJD is a long-term, stable employer with over 51 years in the business.
• Referral Program: Refer a friend – and earn generous referral bonuses.