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- Tasks: Ensure smooth hotel operations at night while delivering top-notch customer service.
- Company: Dalata Hotel Group is dedicated to exceptional hospitality and employee growth across Europe.
- Benefits: Enjoy free meals, discounts on stays, and development opportunities through Dalata Academy.
- Why this job: Join a vibrant team in a lively city, with chances for career advancement and fun activities.
- Qualifications: Excellent customer service skills and the ability to work independently; hotel experience is a plus.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
Perfectly positioned in the vibrant city centre, Maldron Hotel Liverpool places you right at the heart of the action. Just minutes from iconic landmarks, cultural venues, and major attractions, our team enjoys the best of what the city has to offer.
Join us and be part of a workplace where city life meets opportunity.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- £60 employee rate on rooms for all Dalata-owned hotels
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- SAYE (Save As You Earn Scheme)
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
- Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
- Perform Front Office duties, including running the night audit report and check-in and check-out out guests.
- Food & Beverage service at night.
- Clean the hotel lobby and meeting room area.
- Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Lead and develop the Night team, making sure that they become prepared for the next step in their career.
- Contribute to the strategic running of the hotel.
What You'll Need:
- Excellent customer service skills.
- Ability to work independently and take initiative.
- Outstanding communication skills.
- Capability to remain calm and perform well under pressure.
- Experience in a 3/4-star hotel is desired but not essential.
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team.
Night Auditor employer: Dalata Hotel Group PLC
Contact Detail:
Dalata Hotel Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor. Understanding the night audit process, including how to run reports and manage check-ins and check-outs, will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role requires excellent communication and the ability to remain calm under pressure, be ready to share examples of how you've successfully handled challenging situations.
✨Tip Number 3
Network with current or former employees of Dalata Hotel Group. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Research the local area and attractions around Maldron Hotel Liverpool. Being knowledgeable about the city can demonstrate your enthusiasm for the role and your commitment to providing excellent service to guests.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills that align with the Night Auditor position, such as attention to detail and the ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that demonstrate your ability to handle night operations and provide excellent customer service.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as outstanding communication skills and the ability to remain calm under pressure. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Auditor role.
How to prepare for a job interview at Dalata Hotel Group PLC
✨Showcase Your Customer Service Skills
As a Night Auditor, excellent customer service is key. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Initiative and Independence
This role requires someone who can work independently. Highlight instances where you've taken the initiative in previous jobs, especially in situations that required quick thinking or problem-solving.
✨Familiarise Yourself with Hotel Operations
Understanding the basics of hotel operations, especially during night shifts, will give you an edge. Research common night audit procedures and be ready to discuss how you would handle various scenarios, such as security checks or emergency situations.
✨Prepare Questions for Your Interviewers
Engaging with your interviewers shows your interest in the role and the company. Prepare thoughtful questions about the hotel's operations, team dynamics, and opportunities for growth within the Dalata Hotel Group.
