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- Tasks: Provide top-notch customer service via email, chat, and phone for an eCommerce team.
- Company: Join a respected automotive dealer group with a focus on online customer engagement.
- Benefits: Enjoy 33 days annual leave, discounts, and a vehicle purchase scheme.
- Why this job: Be part of a growing team that values customer satisfaction and offers career development.
- Qualifications: Strong communication skills and proficiency in Microsoft Outlook; eCommerce experience is a plus.
- Other info: Structured training and job security await you in this exciting role.
The predicted salary is between 30000 - 42000 £ per year.
My client, a well-respected automotive dealer group, is looking for an eCommerce Customer Service Advisor with a passion for providing excellent service to the parts ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will work closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering local online markets.
Role & Responsibilities:
- Deliver outstanding customer service by answering customer queries primarily via email, live chat (tbc), and telephone.
- Resolve customer queries received through eBay, Amazon, and ecommerce Webshop.
- Handle returns, exchanges, and discrepancies promptly.
- Coordinate with couriers regarding outbound, lost, or damaged shipments.
- Manage orders on internal/external systems.
- Collaborate with external ecommerce partners.
Additional Benefits:
- 33 days annual leave (including bank holidays), plus an annual leave purchase & sale scheme.
- Vehicle purchase scheme.
- Discounts on service, bodyshop, and parts.
- One day annually to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to Perks at Work discount website.
Required Attributes:
- Proficiency in Microsoft Outlook and Excel; experience with Zendesk, eBay, and Amazon Seller Central is desirable but not essential.
- Excellent customer service skills and attention to detail.
- Ability to prioritize, multitask, and respond quickly to urgent inquiries.
- Strong communication skills with internal departments.
- Professional email and telephone manner.
- Confidence speaking with a wide range of customers.
- Interest or knowledge of vehicle parts is preferred.
- Technical experience with ecommerce platforms is a plus but not required.
Join us for a rewarding career with structured training, development opportunities, and job security. If you're interested, please apply today.
E Commerce Advisor employer: The Recruitment Solution
Contact Detail:
The Recruitment Solution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E Commerce Advisor
✨Tip Number 1
Familiarise yourself with the eCommerce platforms mentioned in the job description, such as eBay and Amazon. Even if you don't have direct experience, understanding how these platforms operate will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult customer queries or returns, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Show your enthusiasm for the automotive industry by researching current trends and developments. Being able to discuss your interest in vehicle parts and the market can impress interviewers and show that you're genuinely invested in the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks. Since the role requires prioritising urgent inquiries, having examples ready of how you've successfully multitasked in previous positions will demonstrate your capability.
We think you need these skills to ace E Commerce Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required attributes. Tailor your application to highlight how your skills and experiences align with the role of an eCommerce Customer Service Advisor.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and eCommerce. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your interest in the automotive industry. Mention specific examples of how you've successfully handled customer queries or worked with eCommerce platforms in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at The Recruitment Solution
✨Research the Company
Before your interview, take some time to learn about the automotive dealer group and its eCommerce operations. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues effectively, as this role heavily focuses on delivering outstanding service.
✨Familiarise Yourself with eCommerce Platforms
Even if you don't have extensive experience with platforms like eBay or Amazon Seller Central, showing that you understand how they work can set you apart. Brush up on basic functionalities and common challenges faced by users.
✨Practice Professional Communication
Since you'll be interacting with customers via email and phone, practice maintaining a professional tone. Consider role-playing common customer scenarios to enhance your communication skills and build confidence.
