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For Companies At a Glance
- Tasks: Ensure safety, conduct patrols, and engage positively with customers.
- Company: Join Carlisle Support Services, a top security provider for iconic brands like Tesco.
- Benefits: Enjoy competitive pay, pension scheme, health plans, and discounts through Fizz Benefits.
- Why this job: Grow your career with full training in a supportive team environment.
- Qualifications: Must be 18+, have an SIA licence, and a positive attitude.
- Other info: Flexible hours with a focus on teamwork and community engagement.
The benefits:
- A competitive hourly rate of pay – paid monthly
- Access to Company Pension Scheme after qualifying period
- Enhanced Maternity and Paternity Packages
- Health and Wellbeing Plans
- Wagestream - financial flexibility and instant access to earned and authorised wages
- Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
- Full induction, ongoing training, and career development
- Quality kit and uniform, everything you need to perform your role effectively
- Funded SIA top up training
- Employee Assistance Program
- Refer a Friend Scheme
The role:
Carlisle Support Services is seeking motivated, reliable, and caring individuals to join our supportive team. If you’re passionate about working with prestigious clients and are eager to grow your career, we’ll provide full training and all the encouragement you need to thrive.
Location: Wigan, WN2 3AT
Pay: £14.30 per hour
Hours: Tuesday 2pm-10pm, Thursday 12pm-8pm, Friday 2pm-10pm and Saturday 2pm-10pm (4 hours unpaid breaks per week- 28 hours paid per week)
As part of our team, your role will focus on:
- Ensuring the safety and wellbeing of colleagues, offering reassurance and empathy
- Providing a professional, visible, and approachable security presence
- Handling incidents with care and confidence, ensuring a peaceful environment
- Conducting security patrols to deter risks and control access points
- Proactively engaging with the public in a friendly and helpful manner
- Responding to incidents, always with safety as a priority
- Offering guidance, information, and a welcoming first point of contact for customers
- Following and managing security procedures with confidence
- Collaborating with team members to build strong working relationships and foster a positive work environment
The ideal candidate:
- Age: 18+ (due to legal requirements for this role)
- SIA License: Guarding or Door Supervision licence required
- Background Check: 5 years of verifiable work and address history (to comply with BS7858 vetting process)
- Dependable, punctual, and flexible in approach
- Smart, professional appearance with a friendly and approachable attitude
- Passionate about doing a great job, always eager to learn
- Security experience is welcomed, but your willingness to learn is most important
- Able to engage positively with clients and the public, creating warm and welcoming interactions
- Excellent people skills and the ability to build trust with those around you
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us:
Join Carlisle Support Services, a leading provider of security, cleaning, and event services across the UK. We work with some of the country’s most iconic brands, including Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 dedicated team members, we’re proud to create safe and welcoming spaces in some of the UK’s most renowned locations. By joining us, you’ll embark on a rewarding career journey, where you’ll have access to recognition schemes and career progression opportunities that empower you to reach your full potential.
Equality, Diversity, and Inclusion:
At Carlisle, we are fully committed to supporting Equality, Diversity, and Inclusion in all areas of employment. We celebrate the uniqueness of every individual and ensure that everyone is treated with respect and fairness.
Retail Security Officer employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures that are commonly used in retail environments. Understanding these will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Engage with current employees or those in similar roles on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated strong people skills or handled difficult situations. Retail security is all about interaction, so showcasing your ability to engage positively with the public will set you apart.
✨Tip Number 4
Make sure to highlight any relevant training or certifications you have, especially your SIA licence. If you’re willing to undergo further training, mention this as it shows your eagerness to grow within the role.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Security Officer role. Emphasise any previous security experience, customer service skills, and your SIA licence.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for security and your ability to engage positively with clients and the public. Mention specific examples of how you've handled similar situations in the past.
Highlight Your Availability: Clearly state your availability in your application, especially since the role requires specific working hours. This shows your flexibility and willingness to meet the company's needs.
Prepare for Screening: Gather all necessary documentation for the vetting process, such as your SIA licence, proof of address, and identification. Being organised will demonstrate your professionalism and readiness for the role.
How to prepare for a job interview at Carlisle Support Services
✨Show Your People Skills
As a Retail Security Officer, you'll need to engage positively with clients and the public. During the interview, highlight your ability to build trust and create warm interactions. Share examples of how you've successfully handled customer queries or diffused tense situations.
✨Demonstrate Your Commitment to Safety
Safety is a top priority in this role. Be prepared to discuss your understanding of security procedures and how you would handle various incidents. Showing that you can remain calm and confident under pressure will impress the interviewers.
✨Dress Professionally
First impressions matter! Make sure to dress smartly for your interview. A professional appearance reflects your seriousness about the role and aligns with the company's expectations for a smart and approachable security presence.
✨Prepare for Background Checks
Since the role requires a thorough background check, be ready to discuss your work history and provide necessary documentation. Familiarise yourself with the types of documents you may need, such as utility bills or payslips, to ensure a smooth vetting process.
