WW Coach - South West Region (UK) Bournemouth & Poole

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WW is seeking passionate candidates to help change lives through wellness. We are a global wellness technology company inspiring millions to adopt healthy habits via engaging digital experiences, face-to-face workshops, and sustainable programs that promote movement, positive mindset, and healthy eating while enjoying favorite foods. With over six decades of expertise in behavioral science, we foster communities to deliver wellness for all.

Position Description: WW Studio Coach

Reports To: Area Manager

Location/Department: Studio-based

The WW Studio Coach is dedicated to inspiring members and supporting them on their wellness and weight loss journey. Responsibilities include fostering an inclusive community, facilitating engaging workshops on wellness, weight loss, and healthy habits, and encouraging members to develop sustainable routines.

Essential Duties and Responsibilities:

1. Drive member recruitment and retention, ensuring interactions align with WW brand standards.
2. Deliver excellent member experiences to promote referrals and workshop growth.
3. Engage members using WW tools and social media to support retention and community building.
4. Identify members’ needs through effective questioning and active listening, tailoring recommendations accordingly.
5. Maintain personalized contact outside the studio to encourage ongoing engagement.

Delivering Workshop Experience:

1. Inspire members to adopt healthy habits and celebrate progress with genuine interactions.
2. Create a welcoming environment that fosters community and connection.
3. Build rapport through one-on-one and group interactions, sharing relevant information and tools.
4. Serve as an expert on WW’s methodology, integrating movement, mindset, and nutrition.
5. Personalize experiences, demonstrating flexibility and active listening to understand individual goals.
6. Host interactive workshops, ensuring inclusivity and participation.
7. Connect with waiting members with hospitality and personalized service.
8. Lead the studio team to ensure an excellent member experience.
9. Stay informed on wellness trends and WW’s program offerings.
10. Perform administrative and operational tasks as needed.

Community Involvement:

1. Seek opportunities to build partnerships, attract new members, and raise brand awareness.
2. Act as a WW ambassador at community events.
3. Build strong community connections and support local marketing efforts.

This job description is not exhaustive; additional duties may be assigned.

Our Impact Behaviors:

• Take Big Bites: Be gutsy and proactive.
• Be On Point: Deliver with speed and excellence.
• Move Together: Collaborate as one team.
• Care Fiercely: Show honest kindness.

Functional Competencies:

• Empathy
• Active listening and communication
• Prioritization and time management
• Member focus

Job Factors/Work Environment:

• Work with minimal supervision
• Some work from home possible
• Travel within designated areas
• Perform in a specific role with potential to serve in multiple roles

Position Qualifications:

• Passion for wellness and supporting others
• Social media savvy
• Customer service experience
• Facilitation and coaching skills
• Business acumen
• Experience with POS and digital tools
• Own a smartphone
• Excellent communication skills
• Proficient in Google & Microsoft Office
• Availability for shifts as required

We prioritize diversity and inclusion, and are an equal opportunity employer.

Additional Details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Wellness and Fitness, Consumer Services, Networking Products

Location: Bournemouth, England, UK

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