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- Tasks: Lead PRM activities and ensure top-notch guest services at Luton Airport.
- Company: Wilson James is a leading managed service provider in aviation services with over 30 years of experience.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, learning opportunities, and health support.
- Why this job: Join a dynamic team, drive change, and make a real impact on guest experiences.
- Qualifications: Strong leadership skills, knowledge of PRM activities, and excellent communication abilities required.
- Other info: Internal mobility opportunities available for career growth within the company.
The predicted salary is between 42000 - 58000 £ per year.
Permanent Location: London Luton Airport.
Hours: working 5 days a week 09:00-17:00.
Pay: £50,000 annual salary.
Are you passionate about leading teams and enhancing guest experiences? As the Station Manager at London Luton Airport, you'll play a crucial role in ensuring top-notch services for Persons with Reduced Mobility (PRM). You'll be a key member of the Wilson James Leadership Team, driving change and innovation throughout the terminal. Your mission will be to inspire your team to achieve the highest standards of guest care, fostering close collaboration with airlines and airport stakeholders. This role offers the opportunity to drive consistency and quality with a continuous improvement mindset. If you have a talent for data analysis and a passion for making a difference, we invite you to join us and lead the way in exceptional guest service at one of the UK's busiest airports - Luton Airport.
About The Role
- Leading all PRM activities over the whole operation.
- Ensure staffing levels and standards are maintained.
- Ensure compliance with all elements of relevant legislation and ECAC.
- Foster a culture of continuous improvement across the operation.
- Lead and develop the team to ensure a motivated and supported workforce.
- Proactively communicate with airport stakeholders and identify risks to the operation.
- Drive provision of governance information on a daily, weekly, and monthly basis.
- Responsible for operational stakeholder relationships and management of local budget.
- Deliver timely, assured, and comprehensive resource plans within forecast and budget.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support and discounts on hundreds of retail sites.
Essential
- Solid understanding of PRM activities and the legislation that surrounds it.
- Self-motivated leader with proven leadership skills.
- Focused on achieving results in providing a quality service.
- Excellent communication skills at all levels.
- Proactive and excellent problem-solving ability.
- Excellent people management skills.
- Strong motivational and team building skills.
- Solid ability to analyse data and produce recommendations.
- Advanced IT Skills.
Desirable
- EHS qualifications.
- MS Excel qualifications.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Station Manager employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager
✨Tip Number 1
Familiarise yourself with the specific PRM activities and legislation relevant to the role. Understanding the legal framework and operational standards will not only help you in interviews but also demonstrate your commitment to compliance and quality service.
✨Tip Number 2
Network with current or former employees of Wilson James, especially those in leadership roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience in leading teams and driving change. Think of specific examples where you've successfully motivated a team or improved service delivery, as these will resonate well with the hiring managers.
✨Tip Number 4
Showcase your data analysis skills by being ready to discuss how you've used data to inform decisions in previous roles. This is particularly important for the Station Manager position, where performance metrics play a crucial role in operational success.
We think you need these skills to ace Station Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Station Manager at London Luton Airport. Highlight your experience in leading teams and enhancing guest experiences in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your knowledge of PRM activities, leadership skills, and ability to analyse data effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific examples of how you've driven change and innovation in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional.
How to prepare for a job interview at Wilson James
✨Understand PRM Activities
Make sure you have a solid grasp of Persons with Reduced Mobility (PRM) activities and the relevant legislation. Be prepared to discuss how you would ensure compliance and enhance guest experiences for this specific group.
✨Showcase Leadership Skills
As a Station Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on motivation, performance management, and fostering a positive work culture.
✨Data Analysis Proficiency
Highlight your ability to analyse data and make informed decisions. Be ready to discuss how you've used data in previous roles to drive service enhancements and improve operational efficiency.
✨Communication is Key
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would effectively communicate with various stakeholders at the airport.
