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- Tasks: Assist with technical queries, setup tasks, and troubleshooting for internal users.
- Company: Vita CV is a tech-driven company focused on innovative solutions.
- Benefits: Enjoy remote work flexibility and gain valuable mentorship from an experienced IT team.
- Why this job: Perfect for recent IT graduates wanting hands-on experience in a supportive environment.
- Qualifications: Must have an IT or Computer Science degree and basic tech knowledge.
- Other info: This part-time role offers a chance to develop skills in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Vita CV is hiring for a tech-driven client in need of a remote IT Support Assistant to assist internal users with technical queries, setup tasks, and basic troubleshooting. Ideal for recent IT graduates seeking experience.
Key Responsibilities
- Assist with helpdesk ticket resolution and logging
- Troubleshoot hardware, software, and connectivity issues
- Set up new users and devices (via remote tools)
- Document fixes and escalate advanced issues
What We’re Looking For
- IT or Computer Science degree (or recent graduate)
- Basic understanding of Windows, Microsoft 365, and remote support tools
- Strong communication and problem-solving skills
- A proactive and helpful mindset
- Work with an experienced IT team
- Mentorship and skill development
Step into tech support with Vita CV’s trusted client—apply today.
Graduate IT Support Assistant (Remote – UK Based) employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate IT Support Assistant (Remote – UK Based)
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially Windows and Microsoft 365. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This hands-on experience will not only boost your confidence but also provide you with real examples to discuss in interviews.
✨Tip Number 3
Network with professionals in the IT field through platforms like LinkedIn. Engaging with others can lead to valuable insights about the role and may even result in referrals that increase your chances of landing the job.
✨Tip Number 4
Prepare for potential interview questions by reviewing common scenarios faced in IT support roles. Think about how you would handle specific technical issues and be ready to explain your thought process clearly.
We think you need these skills to ace Graduate IT Support Assistant (Remote – UK Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT or Computer Science degree and any relevant experience. Emphasise skills related to Windows, Microsoft 365, and remote support tools, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive mindset. Mention specific examples of how you've solved technical issues in the past or how you can contribute to the team.
Highlight Communication Skills: Since strong communication is essential for this role, include examples in your application that demonstrate your ability to explain technical concepts clearly and effectively to non-technical users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VITA CV
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of Windows, Microsoft 365, and remote support tools. Be prepared to discuss any relevant projects or experiences from your studies that demonstrate your technical skills.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to tackle hypothetical troubleshooting scenarios. This will showcase your ability to think critically and solve problems effectively, which is crucial for an IT Support Assistant.
✨Communicate Clearly
Strong communication skills are essential in this role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Clear communication can set you apart from other candidates.
✨Express a Proactive Attitude
Employers value a proactive mindset. Share examples of how you've taken initiative in past roles or projects, whether it's seeking out additional responsibilities or finding solutions to challenges without being asked.
