Client Development Manager

The Client Development Manager role is critical in achieving the growth of the Healthplan business. Essentially the role is to proactively and strategically manage, retain and grow a portfolio of high value clients, primarily via brokers or direct to corporate clients, thereby contributing to profitable growth and the achievement of the Sales plans and targets.

Key responsibilities

• Sales Deliverables: Develop strategic relationships with target clients and brokers to deliver retention, expansions and cross sales across the range of products and services as set out in the budgets and business plans.
• Client Relationship Management and Service Delivery: Build short-, medium- and long-term strategic account plans. Establish and develop strong multi contact relationships with brokers and/or third parties to maximise retention and to identify and secure opportunities for additional products and services.
• Account Development: Build detailed knowledge of each client; their wellbeing strategy/approach and decision makers to fully understand their aims, objectives and ambitions. Consult clients on their wellbeing strategies, programmes and plans, proactively identifying opportunities for further products and services and how these can link together to improve the customer experience. Secure development opportunity meetings, coordinating relevant product and service experts and stakeholders as required. Invite clients to thought leadership and other relevant business events. Compile and lead high quality presentations and negotiations to win new business. Ensure brokers (where involved) are equipped with all the key value proposition and proof points to recommend Simplyhealth above competitors.
• Commercial Awareness: Maintain an in-depth knowledge and understanding of our products and services, the benefits they deliver to clients and end users, and our differentiators. Feed market trends and developments into the Simplyhealth Business, including competitor activity and customer feedback on all aspects of health and wellbeing to continuously improve and develop our products and services and to proactively consult clients.
• Collaborative Working: Develop a Simplyhealth network and maintain quality working relationships across our business, securing resources and support for clients as required. Understand the strategic and operational priorities of these areas to ensure teams work together in a positive and collaborative way for the benefit of clients.
• Reporting: Ensure provision of monthly and ad hoc reporting and management information as required to both the client organisations and internally. Ensure Salesforce is kept up to date and accurate.
• Quality, Safety and Compliance: Adhere to all risk management, compliance and mandatory learning requirements as required by the business.

About You

To be considered you must have:

• Significant experience managing large / high value corporate client accounts
• Knowledge of working with brokers and partners to drive successful and sustainable business
• Ability to work cross functionally across diverse teams
• Thorough knowledge and understanding of the corporate business environment, corporate employee healthcare benefits marketplace and the relationship between healthcare benefit provision, employee wellness and corporate performance
• Successful track record of commercial delivery and business development
• Excellent client relationship building and stakeholder management skills
• Consultative selling skills
• Excellent influencing and negotiation skills

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Basic salary of £50,000 - £60,000 plus OTE commissions earnings of 25% of your base salary
• Generous pension with a 6% pension gift from us
• 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Recognition awards
• Give as you earn

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You can expect to be in our head office in Andover a minimum of once a week.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process:

• Screening call with Talent Acquisition Team
• Interview with the hiring manager and team
• Aptitude assessment
• Presentation with the hiring manager and team

Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.