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For Companies At a Glance
- Tasks: Join us as a Building Society Clerk, managing transactions and supporting customers daily.
- Company: Westcotts is a leading accountancy practice with over 300 team members across Devon and Somerset.
- Benefits: Enjoy flexible hours, 20 days annual leave, health schemes, and a pension plan.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: Customer service experience is essential; GCSE Maths or equivalent required.
- Other info: Part-time role with opportunities for growth and additional training.
Westcotts is a Top 50 Accountancy Practice with over 300 team members based in 16 offices across Devon and Somerset. We are seeking to employ two part-time Building Society Clerks to help support our team and customers in our Yorkshire Building Society Agency based in our Seaton office. The role will be varied and will suit a dynamic and highly organised individual who enjoys both people contact and administration.
Main Duties
- Managing deposits, withdrawals and account openings together with other transactions as part of our cashier service.
- Supporting customers in navigating online platforms and resolving digital queries.
- Answering the telephone and taking messages accurately and efficiently.
- Administration tasks in accordance with Yorkshire Building Society procedures, regulatory & business requirements.
- Opening & closing the office; ensuring the reception area and meeting rooms are kept clean and tidy.
- Some reception duties and tasks will be required to welcome and communicate with our customers, external visitors and contractors to ensure the smooth running of the office.
This job description summarises the main duties and responsibilities of the post, however the list is not exhaustive as the post-holder may be required to undertake other duties and projects of similar level and responsibility.
Attributes, Skills, Experience And Qualifications
- Outgoing, friendly and approachable, with a positive attitude and the patience to support a wide range of customer needs. Previous customer service experience is therefore essential.
- Money handling experience would be preferable although not essential as full training will be given.
- GCSE Mathematics or equivalent Grade 4 / 5 / C or higher as the role requires a solid foundation of numeracy.
- Computer skills required; extra training can be given if needed however the day-to-day responsibilities are primarily digital.
- Excellent oral and written communication in particular to those who may have special communication requirements.
- Organised and adaptable, able to multi-task, and able to work independently / flexibly.
- Discreet, professional, and team orientated in approach.
Terms / Benefits
- This is a part-time role offering 16 – 22 hours (to be discussed) initially Monday through to Friday, and, in the future, will include Saturday mornings.
- To be based in-person in our Seaton office. The office opening hours are 8.50am-5.05pm with 1 hour for lunch.
- 20 days annual leave plus bank holidays pro-rata (increasing to 25 days plus bank holidays after 3 years’ service) with the option to buy or sell one week’s holiday at the discretion of the line partner.
- Death in service 3 x annual salary.
- Access to Westfield Rewards and Health scheme.
- 24-hour external Employee Assistance Programme helpline.
- Introducing clients and staff commission schemes.
- Pension 3% rising to 4% (but matched up to 6%) after 4 years’ service.
- Flexible benefits including private medical insurance, cycle to work and payroll charity giving.
How To Apply
To apply for this position, please upload your CV along with a covering letter providing information on why you feel you would be suitable for the role in particular in regards to the desired attributes, skills, experience and qualifications. Please also state your current salary (if applicable), salary expectations and available start date.
Building Society Clerk – Seaton employer: Westcotts Chartered Accountants & Business Advisers
Contact Detail:
Westcotts Chartered Accountants & Business Advisers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Society Clerk – Seaton
✨Tip Number 1
Familiarise yourself with the Yorkshire Building Society's services and products. Understanding their offerings will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the diverse range of customer interactions you'll encounter in this role.
✨Tip Number 3
Showcase your organisational skills by preparing a plan for how you would manage multiple tasks in a busy office environment. Being able to articulate your approach to multitasking will impress during any discussions.
✨Tip Number 4
Network with current or former employees of Westcotts or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Building Society Clerk – Seaton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any money handling skills. Emphasise your ability to work independently and your organisational skills, as these are key attributes for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Building Society Clerk position. Address the specific attributes and skills mentioned in the job description, such as your friendly approach and adaptability.
Showcase Communication Skills: Since excellent oral and written communication is essential, ensure your application is free from errors. Use clear and concise language to demonstrate your ability to communicate effectively.
State Salary Expectations: Be transparent about your current salary (if applicable) and your salary expectations in your cover letter. This shows that you are serious about the application and helps set clear expectations.
How to prepare for a job interview at Westcotts Chartered Accountants & Business Advisers
✨Show Your Customer Service Skills
Since this role is front-line customer service, be prepared to discuss your previous experiences in customer-facing positions. Highlight specific examples where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Your Organisational Abilities
The job requires a highly organised individual. Be ready to share how you manage multiple tasks and prioritise effectively. You could mention any tools or methods you use to stay organised, especially in a busy environment.
✨Familiarise Yourself with Digital Platforms
As the role involves supporting customers with online platforms, it’s beneficial to have a basic understanding of digital banking services. Research common online banking features and be prepared to discuss how you would assist customers with these services.
✨Prepare for Common Interview Questions
Anticipate questions related to your ability to handle money and your approach to customer interactions. Practise responses that reflect your positive attitude and patience, as these are key attributes for the role.
